Customer Service Executive (East/5 Days)

CANWORKONE.SG EMPLOYMENT PTE. LTD.; Singapore; Sur place; SGD 33 000 - 47 000; Plein temps

Résumé du poste

CANWORKONE.SG Employment Pte Ltd is seeking a Customer Service Executive in Singapore to be the frontline contact for customer inquiries and to support sales administration, order processing and delivery coordination from order placement to installation.

The role requires a minimum of GCE N-Level or equivalent, 1–2 years in customer service or related work, and strong communication and organisational skills. Proficiency in Excel and Word is preferred to keep documentation accurate and up-to-date.

Qualifications

• Minimum GCE N-Level, O-Level or equivalent qualification.
• 1–2 years of experience in customer service, administration, sales support or operations would be an advantage.
• Well-organised and detail-oriented, with good time management and coordination skills.
• Good communication and interpersonal skills, with the ability to engage professionally with customers and internal teams.
• Proficient in Microsoft Excel and Word.

Responsabilités

• Customer Service: Handle incoming calls and emails, respond to customer enquiries professionally and provide timely assistance to ensure customer satisfaction.
• Sales Administration: Prepare and process sales documents, including quotations, sales orders, purchase orders and delivery notes, ensuring accuracy and completeness.
• Sales Team Support: Provide administrative support to the Sales Team, including checking visuals and floor plans, preparing installation reports and maintaining relevant documentation.
• Order & Delivery Coordination: Coordinate order processing and work closely with the logistics team and relevant departments to ensure timely deliveries and installations.
• General Administration: Assist with ad-hoc projects and operational tasks to support the smooth running of daily business activities.

Connaissances

Customer service

Administration

Sales support

Operations

Formation

GCE N-Level / O-Level or equivalent

Outils

Microsoft Excel

Microsoft Word

Description du poste

Customer Service Executive

Job Summary

Are you customer-focused, organised and enjoy keeping things running smoothly? Join our team as a Customer Service Executive, where you'll be the key point of contact for customer enquiries while supporting sales administration, order processing and delivery coordination. This role offers a great opportunity to build strong customer relationships, work closely with different teams and contribute to a seamless customer experience from order placement to delivery and installation.

Key Responsibilities

• Customer Service: Handle incoming calls and emails, respond to customer enquiries professionally and provide timely assistance to ensure customer satisfaction.
• Sales Administration: Prepare and process sales documents, including quotations, sales orders, purchase orders and delivery notes, ensuring accuracy and completeness.
• Sales Team Support: Provide administrative support to the Sales Team, including checking visuals and floor plans, preparing installation reports and maintaining relevant documentation.
• Order & Delivery Coordination: Coordinate order processing and work closely with the logistics team and relevant departments to ensure timely deliveries and installations.
• General Administration: Assist with ad-hoc projects and operational tasks to support the smooth running of daily business activities.

Job Requirements

• Minimum GCE N-Level, O-Level or equivalent qualification.
• 1-2 years of experience in customer service, administration, sales support or operations would be an advantage.
• Well-organised and detail-oriented, with good time management and coordination skills.
• Good communication and interpersonal skills, with the ability to engage professionally with customers and internal teams.
• Proficient in Microsoft Excel and Word.

CanWorkOne.SG Employment Pte Ltd | EA License No. 26C3357
EA Personnel: Tan Soon Hock (Steven) | Registration No. R1109889