Customer Service Executive Assistant

Success Human Resource Centre Pte Ltd.; Singapore; On-site; SGD 27,420 - 32,843; Full time

Job summary

A recruitment agency in Singapore is seeking a candidate to manage customer inquiries through various channels. Responsibilities include addressing escalated calls, walk-in queries, and providing first-level troubleshooting for Internet services. Ideal applicants should possess meticulous attention to detail, excellent interpersonal skills, and be results-oriented. This is a 2-year renewable contract, Monday to Friday, with a salary of up to $2700 plus performance bonuses.

Responsibilities

• Handle customers’ queries escalated from Call Centre.
• Handle queries from walk-in customers.
• Handle first level troubleshooting regarding Internet e-services.
• Engage customers in change management campaigns.
• Suggest improvements from customer feedback.
• Submit daily report timely.

Skills

Meticulous

Good interpersonal skills

Good communication skills

Result oriented

Job description

- 2 years contract (renewable based on performance and headcount needs)
- Mon to Fri 8.00am to 5:30pm
- Depot Road
- Up to $2700 + PB

Job Responsibilities:

• Handle customers’ queries (via telephone / email) escalated from Call Centre
• Handle queries from walk-in customers
• Handle first level troubleshooting with regard to the Internet e-services
• Engaging customer in change management campaigns
• Suggest improvements arising from feedbacks or interaction with the customers
• Submit daily report in a timely manner

Period:

• 2 years contract (renewable based on performance and headcount needs)

Location:

• Depot Road

Working hours:

• Mon to Fri 8.00am to 5:30pm
• Up to $2700 + PB

Job Requirements:

• Meticulous
• Good interpersonal and communication skills.
• Result oriented

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd(EA License Number:04C3201)

3 Shenton Way, Shenton House #19-01 Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

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