Customer service manager

BIGVOICE PRODIGY RENOVATIONS & DISPOSAL SERVICES PTE. LTD.; Singapore; On-site; SGD 37,000 - 61,000; Full time

Job summary

BIGVOICE PRODIGY RENOVATIONS & DISPOSAL SERVICES PTE. LTD. in Singapore is seeking a Customer Service Manager to oversee daily client support and ensure high service standards.

You will handle inquiries, coordinate with internal teams, and prepare quotations and service documents. This role requires Diploma or relevant qualification and strong communication, with a focus on timely responses. This full-time, on-site position offers a competitive salary and opportunities to optimize customer

Qualifications

• Diploma or relevant qualification in Business Administration or Customer Service.
• Experience in customer service or operations management.
• Strong communication and interpersonal skills.
• Proficiency with Microsoft Office.
• Good organisational and problem-solving abilities.

Responsibilities

• Manage and oversee daily customer service operations.
• Handle customer enquiries, requests, and feedback professionally.
• Coordinate with internal teams to ensure smooth service delivery.
• Follow up with customers and ensure timely responses.
• Prepare quotations, service documents, and other related administrative work.
• Monitor customer accounts and maintain good customer relationships.
• Assist in resolving customer issues and complaints.
• Support the team in scheduling collections, deliveries, and other service arrangements.
• Maintain proper records and documentation.

Skills

Customer service

Operations management

Communication

Interpersonal skills

Multitasking

Education

Diploma in Business Administration

Customer Service qualification

Tools

Microsoft Office

Job description

Position: Customer Service Manager

Working Hours: Monday to Friday, 8:30 AM - 6:00 PM

Work Location: 6 Woodlands Industrial Park E1, Singapore 757729

Job Responsibilities

• Manage and oversee daily customer service operations.


• Handle customer enquiries, requests, and feedback professionally.


• Coordinate with internal teams to ensure smooth service delivery.


• Follow up with customers and ensure timely responses.


• Prepare quotations, service documents, and other related administrative work.


• Monitor customer accounts and maintain good customer relationships.


• Assist in resolving customer issues and complaints.


• Support the team in scheduling collections, deliveries, and other service arrangements.


• Maintain proper records and documentation.

Requirements

• Diploma or relevant qualification in Business Administration, Customer Service, or a related field.


• Relevant experience in customer service or operations management.


• Good communication and interpersonal skills.


• Able to work independently and manage multiple tasks.


• Proficient in Microsoft Office.


• Good organisational and problem-solving skills.

Salary: SGD $3,300 - $5,500 per month (adjust according to the actual approved salary)

Employment Type: Full-time