Customer Service Executive

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Part time

Job summary

A leading employment service company in Singapore is seeking candidates for a position focusing on customer communication and case management. The role involves supporting customer requests and collaborating across departments to resolve cases effectively. Applicants should have at least a diploma in Business Studies or Communications, with strong communication skills and proficiency in MS Office. This position offers a contract of 2 months with the possibility to convert to a permanent role based on performance.

Qualifications

• Minimum Diploma in Business Studies, Communications, or related field.
• Experience in automotive, customer service, or hospitality is advantageous.
• Excellent command of written English with strong grammar, tone, and formatting skills.

Responsibilities

• Support case types including customer requests via email and social media.
• Liaise with internal departments to gather information for case resolution.
• Monitor case progress to ensure service level agreements are met.

Skills

Professional communication

Time management

Microsoft Office proficiency

Interpersonal skills

Social media familiarity

Education

Minimum Diploma in Business Studies or related field

Tools

CRM systems

Job description

Work location: 239 Alexandra Road

Work hours: Mon – Fri, 8:30am – 6pm (no OT requirements)

Salary up to $2580

Contract: 2 months (convertible to permanent full time subject to performance)

Role & Responsibilities

Customer Communication & Case Management

• Support selected case types including customer requests, compliments, and feedback via email and social media platforms.

• Respond to customer communications with clarity and professionalism; follow existing SOPs and using existing templates.

• Maintain accurate and up-to-date records of customer interactions in the CRM system.

Cross-Functional Collaboration

• Liaise with internal departments to gather information and facilitate case resolution.

• Coordinate with relevant teams to ensure timely follow‑up and closure of customer cases.

Quality Assurance & Continuous Improvement

• Monitor case progress and ensure service level agreements (SLAs) are met.

• Send chasers when necessary in bid to achieve case resolution.

Administrative & Ad Hoc Duties

• Support the execution of special projects and assignments.

• Perform ad hoc duties as assigned by the Team Leader.

Requirements

• Minimum Diploma in Business Studies, Communications, or a related field.

• Experience in the automotive, customer service, or hospitality industry is advantageous.

• Excellent command of written English with strong grammar, tone, and formatting skills.

• Professional communication style with strong listening and interpersonal abilities.

• Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable navigating multiple IT systems.

• Familiarity with social media platforms a plus.

• Strong time management and organizational skills.

• Team-oriented with a proactive attitude and a customer-centric mindset.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • R25157681 (Lau Jing Wen)