Customer Service Executive - 12-Months Contract

BGC Group Pte Ltd; Singapore; On-site; SGD 40,000 - 47,000; Full time

Benefits offered by this job

Travel reimbursement

Job summary

BGC Group Pte Ltd is seeking a full-time, 12-month contract role to assist the public with applications and enquiries at a central Singapore location.

You will explain filing requirements and documents, handle counter enquiries, and process online applications within set timelines. You will also liaise with internal teams and external agencies to support users and resolve system issues, with travel around Singapore reimbursed.

Qualifications

• You will need at least 3 years of relevant work experience, strong spoken and written communication skills, and confidence using IT systems.

Responsibilities

• Explain filing requirements and required documents.
• Handle enquiries at the counter.
• Process online applications within set timelines.
• Collaborate with internal teams and external agencies to support users and resolve system issues.
• Some duties may take place outside government premises; travel around Singapore as needed.

Skills

Communication skills

IT proficiency

Experience level

Job description

Help members of the public with applications and enquiries in this full-time, 12-month contract role.

You will explain filing requirements and required documents, handle enquiries at the counter, and process online applications within set timelines. You will also work with internal teams and external agencies to support users and help resolve system issues.

Some duties take place outside the government premises. You must be willing to travel around Singapore by public transport or your own transport. Travel expenses are reimbursable.

You will need at least 3 years of relevant work experience, strong spoken and written communication skills, and confidence using IT systems. We are looking for someone who provides good service, stays calm under pressure, and can work independently as well as with a team.

This role may also involve helping improve work processes and updating procedures.

Employment type: Full-time, 12-month contract

Salary: Up to S$3,900 per month

Location: Central

Working Hours : Mon to Thu: 8.30 am to 6.00 pm, Fri: 8.30 am to 5.30 pm, Sat: 8.30 am to 1.00 pm (rostered on average twice a month, off-in-lieu will be granted)

Interested applicants.

Only Shortlisted candidates will be contacted.

Mustika (R26159703)

BGC Group Pte Ltd

EA Licence number: 05C3053

Successful applicants will be employed by BGC Group and assigned to our client's project under a contract arrangement.