Case Processing & Customer Service Officer | 6-Month Contract

BGC Group Pte Ltd; Singapore; Presencial; SGD 34.000 - 41.000; A tiempo parcial

Descripción de la vacante

BGC Group Pte Ltd in Singapore seeks an organised processing specialist to handle applications, records and case files with precision. You will verify documents, answer general enquiries, and follow established procedures while escalating complex cases to the appropriate officer.

The role emphasizes accuracy, collaboration, and customer service, with standard office hours and opportunities to contribute to a cohesive government-adjacent team at a 6+6 contract duration.

Formación

• 1–2 years in processing applications, case, or document work.
• Experience verifying information and supporting documents.
• Meticulous with accurate data processing.
• Good written and spoken communication and customer service skills.
• Proficient with Word, Excel and Outlook; comfortable with IT systems.
• Ability to work both independently and in a team.

Responsabilidades

• Process applications, records and cases ensuring completeness and accuracy.
• Check supporting documents against submitted materials.
• Assist the public with general enquiries in a professional manner.
• Follow procedures and escalate complex cases to the appropriate officer.
• Perform other operational and administrative duties as assigned.

Conocimientos

Attention to detail

Customer service

Written and verbal communication

Independent & collaborative

Microsoft Word

Excel

Outlook

Herramientas

IT systems

Descripción del empleo

Job Description & Requirements

In this role, you’ll process applications and case records, verify supporting documents, and assist members of the public with general enquiries. You’ll follow established procedures and refer complex or exceptional cases to the appropriate officer.

Job Details

• Contract Duration: 6 months, with a possible 6-month extension (6+6)
• Nearest MRT: Caldecott MRT Station (CC17 / TE9)
• Salary: S$3,340 per month
• Working Hours: Monday to Thursday, 8:30am–6:00pm; Friday, 8:30am–5:30pm

Responsibilities

• Process applications, records and cases, ensuring information is complete and accurate.
• Check supporting documents against submitted applications and records.
• Assist members of the public with general enquiries in a clear and professional manner.
• Follow established procedures and escalate complex or exceptional cases to the appropriate officer.
• Perform other operational and administrative duties as assigned.

Requirements

• At least 1–2 years of relevant experience in application, case, document or transaction processing.
• Experience checking and verifying information and supporting documents.
• Meticulous, with the ability to process information accurately and consistently.
• Good written, verbal and customer service skills.
• Proficient in Microsoft Word, Excel and Outlook, and comfortable using IT systems for case processing.
• Able to work independently and collaboratively within a team.