Case Executive (12-Month Contract | SGD 3000 - SGD 3200) – JO 29426

BGC Group Pte Ltd; Singapore; On-site; SGD 38,000 - 64,000; Full time

Job summary

BGC Group Pte Ltd in Singapore seeks an operations professional to support case management, customer enquiries, benefits administration, and precise records processing. You will handle inquiries across channels, update systems, and ensure timely resolution in line with SLAs.

The role requires a diploma or degree, strong English, and proficiency with MS Office. You will collaborate with internal teams to maintain accurate records and support administrative duties as needed.

Qualifications

• Diploma or Degree in any discipline is required.
• Proficient with Microsoft Office, especially Excel and Outlook.
• Comfortable using IT systems, databases and case management platforms.
• Strong written and spoken English with good communication skills.
• Meticulous, detail-oriented and able to manage multiple records accurately.

Responsibilities

• Manage enquiries and service requests through phone, email, and online channels.
• Be the main contact for assigned cases and meet service timelines.
• Provide accurate information on service schemes, benefits, and policies.
• Support administration of employee-related schemes, benefits, and contracts.
• Update and maintain records in internal systems to remain current.
• Investigate data discrepancies and coordinate with teams to fix issues.
• Monitor outstanding cases and follow up with stakeholders for closure.
• Assist with appeals, exception cases and required documentation.
• Record customer interactions and case updates in the CRM system.
• Handle feedback and complaints professionally and escalate when needed.
• Ensure adherence to internal policies, procedures, and SLAs.
• Support team targets and related administrative duties as assigned.

Skills

Customer service

Communication

Attention to detail

Multitasking

English proficiency

Education

Diploma or Degree in any discipline

Tools

Microsoft Excel

Microsoft Outlook

Case management platforms

IT systems & databases

Job description

Job Responsibilities:

• Office Hours: Monday-Friday
• Nearest MRT: Hillview Station
• Be a part of a service operations team supporting case management, customer enquiries, benefits administration, and accurate records processing.

Job Responsibilities:

• Manage enquiries and service requests through various channels, including phone, email and online platforms.
• Act as the main point of contact for assigned cases, ensuring enquiries and issues are resolved within required service timelines.
• Provide accurate information on service schemes, benefits, account matters and relevant policies.
• Support the administration and processing of employee-related schemes, benefits and contractual matters.
• Verify, update and maintain records in internal systems to ensure information is accurate and up to date.
• Investigate data discrepancies and coordinate with relevant teams to resolve system or processing issues.
• Monitor outstanding cases and follow up with internal stakeholders to ensure timely closure.
• Assist with appeals, exception cases and supporting documentation where required.
• Maintain proper records of customer interactions, case updates and actions taken in the relevant CRM or case management system.
• Handle feedback and complaints professionally, escalating complex matters where necessary.
• Ensure work is carried out in accordance with internal policies, procedures, service standards and established SLAs.
• Support team operational targets and other administrative or operational duties as assigned.

Job Requirements:

• Diploma or Degree in any discipline.
• Proficient in Microsoft Office applications, particularly Microsoft Excel and Outlook.
• Comfortable working with IT systems, databases and case management platforms.
• Good command of spoken and written English.
• Meticulous and able to manage detailed records accurately.
• Good communication and customer service skills.
• Able to manage multiple cases and follow up within specified timelines.
• Comfortable working with internal stakeholders to resolve operational and system-related issues.

Only shortlisted candidates are notified. Thank you.

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BGC Group Pte Ltd (Outsourcing)

EA 05C3053