Customer Service Executive | 12-Months Contract

BGC Group Pte Ltd; Singapore; On-site; SGD 40,000 - 47,000; Full time

Job summary

BGC Group Pte Ltd is seeking a dedicated professional to assist the public with applications and enquiries in a full-time, 12-month contract in Singapore. You will explain filing requirements, handle counter enquiries, and process online applications within set timelines, while coordinating with internal teams and external agencies to resolve system issues.

Some duties may occur outside government premises; travel around Singapore is expected with reimbursable travel expenses.

Qualifications

• At least 3 years of relevant work experience.
• Strong spoken and written communication skills.
• Confidence using IT systems.

Responsibilities

• Help members of the public with applications and enquiries.
• Explain filing requirements and documents needed.
• Handle counter enquiries and process online applications within set timelines.
• Collaborate with internal teams and external agencies to support users and resolve system issues.
• Some duties may occur outside government premises; willing to travel around Singapore; travel expenses reimbursable.

Skills

Customer service

Communication

IT systems

Job description

• Help members of the public with applications and enquiries in this full-time, 12-month contract role.
• You will explain filing requirements and required documents, handle enquiries at the counter, and process online applications within set timelines. You will also work with internal teams and external agencies to support users and help resolve system issues.
• Some duties take place outside the government premises. You must be willing to travel around Singapore by public transport or your own transport. Travel expenses are reimbursable.
• You will need at least 3 years of relevant work experience, strong spoken and written communication skills, and confidence using IT systems. We are looking for someone who provides good service, stays calm under pressure, and can work independently as well as with a team.
• This role may also involve helping improve work processes and updating procedures.

Employment type: Full-time, 12-month contract
Salary: Up to S$3,900 per month
Location: Central
Working Hours: Mon to Thu: 8.30 am to 6.00 pm, Fri: 8.30 am to 5.30 pm, Sat: 8.30 am to 1.00 pm (rostered on average twice a month, off-in-lieu will be granted)

Successful applicants will be employed by BGC Group and assigned to our client’s project under a contract arrangement.

EA Licence number: 05C3053