Case Processing & Customer Service Officer - 6-Month Contract

BGC Group Pte Ltd; Singapore; On-site; SGD 34,000 - 41,000; Full time

Job summary

BGC Group Pte Ltd in Singapore is seeking an organised candidate to process applications and case records, verify documents, and assist members of the public with enquiries. You will follow established procedures and refer complex or exceptional cases to the appropriate officer, contributing to efficient operations.

The 6-month contract (with potential 6-month extension) offers a structured role within the Outsourcing Department, with standard working hours and a monthly salary of S$3,340.

Qualifications

• At least 1–2 years of relevant experience in application, case, document or transaction processing.
• Experience checking and verifying information and supporting documents.
• Meticulous, with the ability to process information accurately and consistently.
• Good written, verbal and customer service skills.

Responsibilities

• Process applications, records and cases, ensuring information is complete and accurate.
• Check supporting documents against submitted applications and records.
• Assist members of the public with general enquiries in a clear and professional manner.
• Follow established procedures and escalated complex or exceptional cases to the appropriate officer.
• Perform other operational and administrative duties as assigned.

Skills

Customer service

Attention to detail

Verbal communication

Team collaboration

Tools

MS Word

MS Excel

Outlook

Job description

Job Description & Requirements

In this role, you'll process applications and case records, verify supporting documents, and assist members of the public with general enquiries. You'll follow established procedures and refer complex or exceptional cases to the appropriate officer.

Job Details

Contract Duration: 6 months, with a possible 6-month extension (6+6)

Nearest MRT: Caldecott MRT Station (CC17 / TE9)

Salary: S$3,340 per month

Working Hours: Monday to Thursday, 8:30am-6:00pm; Friday, 8:30am-5:30pm

Responsibilities

• Process applications, records and cases, ensuring information is complete and accurate.
• Check supporting documents against submitted applications and records.
• Assist members of the public with general enquiries in a clear and professional manner.
• Follow established procedures and escalated complex or exceptional cases to the appropriate officer.
• Perform other operational and administrative duties as assigned.

Requirements

• At least 1-2 years of relevant experience in application, case, document or transaction processing.
• Experience checking and verifying information and supporting documents.
• Meticulous, with the ability to process information accurately and consistently.
• Good written, verbal and customer service skills.
• Proficient in Microsoft Word, Excel and Outlook, and comfortable using IT systems for case processing.
• Able to work independently and collaboratively within a team.

Only shortlisted candidates are notified.

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BGC Group Pte Ltd (Outsourcing Department)

EA Licence No: 05C3053