Customer Service Executive

CLEARMINDS EDUCATION CENTRE @ TOA PAYOH PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An educational institution in Singapore is seeking an Administrative Assistant to be the primary point of contact for students and parents. This role involves welcoming visitors, handling inquiries, promoting courses, and assisting with scheduling and administrative support. The ideal candidate should have customer service experience, be proficient in Microsoft Office or Google Suite, and possess excellent communication skills. This position requires a friendly, organized individual who is eager to work in a supportive team environment. Standard working hours include evenings and weekends.

Qualifications

• Previous customer service, sales, or admin experience, ideally in education.
• Proficient with Microsoft Office or Google Suite.
• Able to learn centre processes and software quickly.

Responsibilities

• Welcome and attend to all walk-in visitors, students, and parents warmly.
• Answer inquiries via phone, WhatsApp, or in person about courses, schedules, and centre policies.
• Guide parents through registration, trial bookings, and payment procedures.
• Explain tuition classes and packages clearly to parents and students.
• Assist with class scheduling, including rescheduling or cancellations.

Skills

Customer service skills

Sales ability

Communication skills

Organizational skills

Detail-oriented

Tools

Microsoft Office

Google Suite

Job description

CM @ TPY Company Profile

Clearminds Education Centre is an established brandin the tuition enrichment industry in Singapore, having been around for over 20years. We specialise in helping primary and secondary school students achievetheir academic goals and unlock their full potential. With our carefullycurated in-house materials and customised approach to learning, we believe thatevery student can excel within and beyond the classroom. We believe inempowering students to succeed in their studies and in their personal lives!

Our teaching and curriculum department closelyaligns our learning materials with the latest syllabus from MOE and constantlykeeps abreast of the latest changes and trends. We believe that when students areable to conquer their phobias and fears, it breaks down mental barriers andinsecurities over whether they are good enough to succeed and that confidence naturallyspills over to other subjects and aspects of their lives. Our engaging teachersare highly skilled and deeply passionate about empowering the students theyteach, and every lesson is truly a game changer. Beyondacademic excellence, Clearminds Education prides itself on its close-knitculture and fun-loving team camaraderie amongst its teachers, admin staff andstudents.

We are in the midst of expanding and are looking for an Administrative Assistant.

• Be the primary point of contact for studentsand parents at Clearminds Education @ Toa Payoh. You’ll assist withregistration, enquiries, and payments, as well as communicate about classpackages and schedules. This role requires strong people skills, comfortin sales, and the ability to create a positive and welcoming centreenvironment.

Main Responsibilities:

Front Desk & Customer Support

• Welcome and attend to all walk-in visitors,students, and parents warmly.
• Answer inquiries via phone, WhatsApp, or inperson about courses, schedules, and centre policies.
• Guide parents through registration, trialbookings, and payment procedures.
• Effectively handle walk-ins and follow up onnew leads.

Sales & Programme Promotion

• Explain tuition classes and packages clearlyto parents and students.
• Confidently promote courses, recommendpackages, and encourage enrolments or renewals.
• Address objections and questions, tailoringrecommendations to family needs.

Scheduling & Coordination

• Assist with class scheduling, includingrescheduling or cancellations.
• Coordinate make-up lessons and keep detailed,accurate attendance records.

Administrative Support

• Maintain updated student records, enrolmentinformation, and fee payment status.
• Prepare simple reports as needed (attendance,billing summaries).
• Assist with filing, data entry, documentpreparation, and keeping the front desk tidy.

Team Collaboration

• Work closely with teachers and supervisors tosupport centre operations.
• Help with logistics, preparing materials, andcentre upkeep.

What We’re Looking For:

• Enjoys helping and talking with parents andstudents.
• Comfortable sharing information on tuition packagesand closing sales.
• Good communication and listening skills.
• Organized, detail-oriented, and able tomulti-task.
• Friendly, reliable, and eager to work in asupportive team.

Working hours: 3 weekdays (1:00pm to 9:00pm) + 2 weekends (8.30am to6.30pm) OR 5 weekdays (1:00pm to 9:00pm) + 1 weekend (8.30am to 6.30pm).

Requirements

• Previous customer service, sales, or adminexperience, ideally in education.
• Proficient with Microsoft Office or GoogleSuite.
• Able to learn centre processes and softwarequickly.
• Ready to start soon and commit to the requiredschedule.

Take the first step and apply now with your resume!