Customer Service Executive

LHYK MARINE PTE LTD; Singapore; On-site; SGD 32,000 - 52,000; Full time

Benefits offered by this job

Company Transport provided (JE MRT)

Job summary

LHYK MARINE PTE LTD in Singapore is seeking an Order Processing Coordinator to support daily logistics operations and ensure accurate processing of customer orders. The role involves verifying orders, coordinating with planners and ship operators, and maintaining strong customer communication.

You will tally daily orders, arrange dispatches, and finalize billing when tasks are completed, while handling complaints professionally and fostering long-term relationships.

Qualifications

• Good communication skills (verbal & written).
• Capable to work independently with a strong work ethic.
• Demonstrate a positive attitude, flexibility, and team spirit.
• Able to analyze processes and identify areas for improvement.
• Capable of performing well under pressure during peak periods.

Responsibilities

• Process customer orders and verifications; follow up with customers.
• Prepare orders for Planner and follow up on incomplete information or documents.
• Coordinate with booking agents or ship operators for supply schedule statuses.
• Collaborate with the planner to ensure timely supply and coordination.
• Tally orders at end of day to ensure no orders are missed.
• Arrange dispatch and forward delivery orders as proof of delivery.
• Close job orders for billing when completed.
• Handle customer complaints and provide appropriate solutions.
• Maintain open, transparent communication to build trust and satisfaction.
• Other duties as assigned.

Skills

Communication skills

Independent worker

Positive attitude

Process analysis

Under pressure

MS Office

Education

GCE N/O Level or Professional Certificate

Tools

MS Office

Job description

Committed to doing everything possible to prevent injuries and to maintain a safe and healthy environment.

To support OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations.

• Responsible for Order Processing support (order processing, customer order verifications & follow up with customer orders)
• Prepare orders for Planner and follow-up with customers when there are incomplete information or documents
• Coordination with booking agents or ship operators for status of supply schedule / vessel loading
• Collaborate closely with the planner to ensure timely supply and coordination.
• Tally overall order received at the end of day to ensure no orders are missed out.
• Ensure all delivery orders are received (arrange dispatch) once job completed and forward to customers as proof of delivery
• Closing of job orders for billing once job is completed.
• Handle customer complaints, provide appropriate solution and alternatives
• Foster long-term, sustainable relationships with customers by maintaining open, transparent and interactive communication, thereby building trust and ensuring customer satisfaction.
• Other duties as assigned.

Requirements

• Good communication skills (both verbal & written)
• Capable to work independently and demonstrate a strong work ethic
• Demonstrate a positive attitude, showing flexibility and committment to being a supportive team player
• Able to analyze processes and identifying areas for improvement
• Capable of performing well under pressure during peak periods, and willingness to take on responsibility.
• GCE N Level, O Level or Professional Certificate
• 2-3 years experience in Logistic operations
• Proficient in MS Office

5 days work week

Company Transport provided (JE MRT)