2683 - Customer Service Executive - West

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 31,000 - 35,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd is seeking a Logistics Operations professional in Singapore to support order processing and OSH compliance. You will handle customer order verifications, follow-ups, and coordinate with planners and ship operators to ensure timely delivery.

Strong attention to detail and proficiency in Microsoft Office are required. Working days are Monday to Friday with 8:30am to 5:00pm, location Penjuru.

Qualifications

• 2-3 years' experience in Logistics Operations.
• Proficient in Microsoft Office.

Responsibilities

• Committed to preventing injuries and maintaining a safe and healthy environment.
• Support the OSH program and ensure daily compliance with safe work methods and regulations.
• Responsible for Order Processing support (order processing, customer order verifications & follow up with customer orders).
• Prepare orders for Planner and follow-up with customers when there are incomplete information or documents.
• Coordinate with booking agents or ship operators for status of supply schedule / vessel loading.
• Collaborate with the planner to ensure timely supply and coordination.
• Tally total orders received at end of day to ensure none are missed.
• Ensure all delivery orders are received (arrange dispatch) once job completed and forward to customers as proof of delivery.
• Close job orders for billing once job is completed.
• Handle customer complaints, provide solutions and alternatives.
• Foster long-term, sustainable relationships with customers through open communication and trust.

Skills

Logistics operations

Tools

Microsoft Office

Job description

WhatsApp: [phone] (Kyler)

Email: [e-mail]

Location: Penjuru (Transport Available at Jurong East MRT)

Salary: $2800 - $3100

Working days: Monday - Friday

Working hours: 8:30am - 5:00pm

Responsibilities

• Committed to doing everything possible to prevent injuries and to maintain a safe and healthy environment.
• To support the OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations
• Responsible for Order Processing support (order processing, customer order verifications & follow up with customer orders)
• Prepare orders for Planner and follow-up with customers when there are incomplete information or documents
• Coordination with booking agents or ship operators for status of supply schedule / vessel loading
• Collaborate closely with the planner to ensure timely supply and coordination
• Tally overall order received at the end of day to ensure all order is not missed out
• Ensure all delivery orders are received (arrange dispatch) once job completed and forward to customers as proof of delivery
• Closing of job orders for billing once job is completed
• Handle customer complaints, provide appropriate solution and alternatives
• Foster long-term, sustainable relationships with customers by maintaining open, transparent and interactive communication, thereby building trust and ensuring customer satisfaction
• Other Duties as assigned

Job Requirements:

• 2 - 3 years' experience in Logistic Operations
• Proficient in Microsoft Office

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683