[0580] Customer Service Officer [Logistics / Order Processing Support] - West/ 5 days/ $3.1k

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 31,000 - 35,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking a logistics operations coordinator based in Penjuru to support order processing, scheduling and delivery coordination. The role focuses on accurate order verifications, timely dispatches, and maintaining clean records.

Candidates should have 2–3 years in logistic operations and be proficient in Microsoft Office to prepare orders, handle inquiries, and foster dependable relationships with customers.

Qualifications

• 2–3 years’ experience in Logistic Operations.
• Proficient in Microsoft Office.

Responsibilities

• Prevent injuries and maintain a safe and healthy environment.
• Support the OSH program and follow safe work methods and regulations.
• Process orders: verification, follow-up with customers.
• Prepare orders for Planner and follow-up on missing information.
• Coordinate with booking agents or ship operators for supply schedule and vessel loading.
• Collaborate with planner to ensure timely supply and coordination.
• Tally daily orders to ensure none are missed; forward delivery orders as proof of delivery.
• Close job orders for billing after completion.
• Handle customer complaints and provide solutions and alternatives.
• Maintain open, transparent communication to foster long-term customer relationships.

Skills

Logistic Operations

Microsoft Office

Tools

Microsoft Office

Job description

• Location: Penjuru
• Salary: $2800 - $3100
• Working days: Monday –Friday
• Working hours: 8:30am – 5:00pm

Responsibilities

• Committed to doing everything possible to prevent injuries and to maintain a safe and healthy environment.
• To support the OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations
• Responsible for Order Processing support (order processing, customer order verifications & follow up with customer orders)
• Prepare orders for Planner and follow-up with customers when there are incomplete information or documents
• Coordination with booking agents or ship operators for status of supply schedule / vessel loading
• Collaborate closely with the planner to ensure timely supply and coordination
• Tally overall order received at the end of day to ensure all order is not missed out
• Ensure all delivery orders are received (arrange dispatch) once job completed and forward to customers as proof of delivery
• Closing of job orders for billing once job is completed
• Handle customer complaints, provide appropriate solution and alternatives
• Foster long-term, sustainable relationships with customers by maintaining open, transparent and interactive communication, thereby building trust and ensuring customer satisfaction
• Other Duties as assigned

Job Requirements:

• 2 - 3 years’ experience in Logistic Operations
• Proficient in Microsoft Office