[0580] Customer Service Officer [ Logistics / Order Fulfilment] - West/ 5 days/ $3.1k

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 31,000 - 35,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking a Logistics Operations professional to support order processing and ensure safe, efficient supply chain activities at Penjuru, Singapore.

The role involves coordinating with planners, carriers and customers, while maintaining quality service and accuracy in documentation. Working days are Monday to Friday, with working hours from 8:30am to 5:00pm. The position emphasizes health, safety, and customer-focused operations within a fast-paced logistics

Qualifications

• 2-3 years of experience in Logistics Operations.
• Proficient in Microsoft Office and related tools.

Responsibilities

• Commit to preventing injuries and maintaining a safe and healthy environment.
• Support the OSH program and embed safety daily practices.
• Handle order processing, verifications, and customer follow-ups.
• Prepare orders for Planner and chase missing information.
• Coordinate with booking agents/ship operators on supply status.
• Collaborate with Planner to ensure timely supplies and coordination.
• Tally orders at day end to ensure none are missed.
• Ensure delivery orders are received and forwarded as proof of delivery.
• Close job orders for billing when completed.
• Handle customer complaints and provide solutions.
• Maintain long-term customer relationships with open communication.

Skills

Logistics operations

Microsoft Office

Tools

Microsoft Office

Job description

Location: Penjuru

Salary: $2800 - $3100

Working days: Monday - Friday

Working hours: 8:30am - 5:00pm

Responsibilities

• Committed to doing everything possible to prevent injuries and to maintain a safe and healthy environment.
• To support the OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations
• Responsible for Order Processing support (order processing, customer order verifications & follow up with customer orders)
• Prepare orders for Planner and follow-up with customers when there are incomplete information or documents
• Coordination with booking agents or ship operators for status of supply schedule / vessel loading
• Collaborate closely with the planner to ensure timely supply and coordination
• Tally overall order received at the end of day to ensure all order is not missed out
• Ensure all delivery orders are received (arrange dispatch) once job completed and forward to customers as proof of delivery
• Closing of job orders for billing once job is completed
• Handle customer complaints, provide appropriate solution and alternatives
• Foster long-term, sustainable relationships with customers by maintaining open, transparent and interactive communication, thereby building trust and ensuring customer satisfaction
• Other Duties as assigned

Job Requirements

• 2 - 3 years' experience in Logistic Operations
• Proficient in Microsoft Office