[0580] Customer Service Coordinator | Logistics - West/ 5 days/ $3.1k

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 31,000 - 35,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. in Singapore is seeking a logistics operations professional to manage order processing, carrier coordination, and customer communications. The role stresses safety and OSH compliance and requires accurate delivery documentation.

You will handle order verifications, prepare shipments, and collaborate with planners to ensure timely supply, while resolving complaints and maintaining trusted relationships with customers.

Qualifications

• 2–3 years’ experience in Logistics Operations.
• Proficient in Microsoft Office.

Responsibilities

• Commit to maintaining a safe and healthy environment.
• Support OSH program and daily safety practices.
• Handle order processing, verifications, and follow-ups.
• Prepare orders for planners and chase incomplete information.
• Coordinate with booking agents or ship operators for supply schedules.
• Collaborate with planner to ensure timely supply.
• Tally orders daily to ensure none are missed.
• Ensure delivery orders are dispatched and provided as proof.
• Close job orders for billing after completion.
• Handle customer complaints and provide solutions.
• Foster long-term customer relationships with open communication.
• Other duties as assigned

Skills

Microsoft Office

Job description

• Location: Penjuru
• Salary: $2800 - $3100
• Working days: Monday –Friday
• Working hours: 8:30am – 5:00pm

Responsibilities

• Committed to doing everything possible to prevent injuries and to maintain a safe and healthy environment.
• To support the OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations
• Responsible for Order Processing support (order processing, customer order verifications & follow up with customer orders)
• Prepare orders for Planner and follow-up with customers when there are incomplete information or documents
• Coordination with booking agents or ship operators for status of supply schedule / vessel loading
• Collaborate closely with the planner to ensure timely supply and coordination
• Tally overall order received at the end of day to ensure all order is not missed out
• Ensure all delivery orders are received (arrange dispatch) once job completed and forward to customers as proof of delivery
• Closing of job orders for billing once job is completed
• Handle customer complaints, provide appropriate solution and alternatives
• Foster long-term, sustainable relationships with customers by maintaining open, transparent and interactive communication, thereby building trust and ensuring customer satisfaction
• Other Duties as assigned

Job Requirements:

• 2 - 3 years’ experience in Logistic Operations
• Proficient in Microsoft Office