Customer Service Executive

LEE HUAT YAP KEE & CO PTE. LTD.; Singapore; On-site; SGD 27,000 - 40,000; Full time

Benefits offered by this job

Company transport provided

5 days work week

Job summary

LEE HUAT YAP KEE & CO PTE. LTD. in Singapore is seeking a detail‑oriented Logistics Operations Assistant to support order processing and delivery coordination.

You will verify customer orders, prepare shipments, and liaise with planners, ship operators, and customers to ensure timely, accurate fulfillment. The role requires at least 1 year in logistics, good MS Office skills, and strong communication. You will work a 5‑day week with company transport provided, and you will contribute to ongoing

Qualifications

• GCE 'O' Levels, 'A' Levels or equivalent.
• Minimum 1 year experience in Logistics operations.
• Proficient in MS Office (Word, Excel, Outlook).
• Good communication skills (verbal and written).
• Capable of working independently and demonstrating a strong work ethic.
• Positive attitude with flexibility and teamwork.
• Able to analyze processes and identify areas for improvement.
• Capable of performing well under pressure during peak periods.

Responsibilities

• Handle order processing and customer order verifications.
• Prepare orders for the Planner and follow up with customers on incomplete information.
• Coordinate with booking agents or ship operators on supply schedule status.
• Collaborate with the planner to ensure timely supply and coordination.
• Tally daily orders to ensure none are missed.
• Ensure delivery orders are received and dispatched; provide proof of delivery.
• Close job orders for billing after completion.
• Address customer complaints and provide appropriate solutions.
• Maintain open, transparent communication to build trust and satisfaction.
• Perform other duties as assigned.

Skills

MS Office

Communication skills

Independent worker

Process improvement

Team player

Education

GCE O Levels, A Levels or equivalent

Job description

Committed to doing everything possible to prevent injuries and to maintain a safe and healthy environment. To support the OSH program and make safety and health a part of their daily routine, and ensure that they are following safe work methods and relevant regulations.

• Responsible for Order Processing support (order processing, customer order verifications & follow-up with customer orders).
• Prepare orders for the Planner and follow up with customers when there is incomplete information or documents.
• Coordinate with booking agents or ship operators on the status of the supply schedule/vessel loading.
• Collaborate closely with the planner to ensure timely supply and coordination.
• Tally overall orders received at the end of the day to ensure all order is not missed.
• Ensure all delivery orders are received (arrange dispatch) once the job is completed and forward to customers as proof of delivery.
• Close job orders for billing once the job is completed.
• Handle customers' complaints, provide appropriate solutions and alternatives.
• Foster long-term, sustainable relationships with customers by maintaining open, transparent and interactive communication, thereby building trust and ensuring customer satisfaction.
• Other duties as assigned.

Requirements and Qualifications

• GCE 'O' Levels, 'A' Levels or equivalent
• Minimum 1 year experience in Logistics operations, if has marine logistics experience will be an advantage
• Proficient in MS Office (Word, excel, outlook, etc)
• Good communication skills (both verbal and written)
• Capable of working independently and demonstrating a strong work ethic
• Demonstrate a positive attitude, showing flexibility and commitment to being a supportive team player
• Able to analyze processes and identifying areas for improvement
• Capable of performing well under pressure during peak periods, and willing to take on responsibilities

• 5 days work week
• Company transport provided