[0580] Customer Service Coordinator [Logistics / Order Processing Support] - West/ 5 days/ $3.1k

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 31,000 - 35,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. in Penjuru, Singapore is seeking a Logistics Operations Associate to support order processing, shipping coordination and billing tasks. You will ensure accurate order verifications, follow-ups with customers, and timely dispatch of delivery orders.

Ideal candidates have 2-3 years of experience in logistics operations, proficiency in Microsoft Office, and a commitment to maintaining safe and efficient workflows in a fast-paced environment.

Qualifications

• 2-3 years of experience in logistic operations.
• Proficient in Microsoft Office.

Responsibilities

• Committed to preventing injuries and maintaining a safe, healthy environment.
• Support the OSH program and follow safe work methods and regulations.
• Process orders: verifications and follow-up with customers’ orders.
• Prepare orders for Planner and follow up on incomplete information or documents.
• Coordinate with booking agents or ship operators for schedule/status.
• Collaborate with planner to ensure timely supply and coordination.
• Tally orders at day end to ensure none are missed.
• Ensure delivery orders are received and dispatched; provide proof of delivery.
• Close job orders for billing once completed.
• Handle customer complaints with solutions and alternatives.
• Foster long-term relationships with customers through open communication.
• Other duties as assigned.

Skills

Logistics Operations

Tools

Microsoft Office

Job description

• Location: Penjuru
• Salary: $2800 - $3100
• Working days: Monday - Friday
• Working hours: 8:30am - 5:00pm

Responsibilities

• Committed to doing everything possible to prevent injuries and to maintain a safe and healthy environment.
• To support the OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations
• Responsible for Order Processing support (order processing, customer order verifications & follow up with customer orders)
• Prepare orders for Planner and follow-up with customers when there are incomplete information or documents
• Coordination with booking agents or ship operators for status of supply schedule / vessel loading
• Collaborate closely with the planner to ensure timely supply and coordination
• Tally overall order received at the end of day to ensure all order is not missed out
• Ensure all delivery orders are received (arrange dispatch) once job completed and forward to customers as proof of delivery
• Closing of job orders for billing once job is completed
• Handle customer complaints, provide appropriate solution and alternatives
• Foster long-term, sustainable relationships with customers by maintaining open, transparent and interactive communication, thereby building trust and ensuring customer satisfaction
• Other Duties as assigned

Job Requirements:

• 2 - 3 years' experience in Logistic Operations
• Proficient in Microsoft Office