Customer Service Executive (Logistics) - Jurong East - YZ11

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 31,000 - 35,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking a Customer Service Executive to join our Penjuru team in Singapore. This role focuses on order processing, coordination with logistics partners, and ensuring timely delivery while maintaining safety standards.

You will support OSH initiatives, verify orders, handle inquiries, and build lasting customer relationships through clear communication. Working days are Monday to Friday, with 8:30am–5:00pm hours.

Qualifications

• 2 - 3 years' experience in Logistic Operations.
• Proficient in Microsoft Office.

Responsibilities

• Committed to maintaining safe and healthy work environment.
• Support OSH program and ensure adherence to safety regulations.
• Process orders and verify customer orders; follow up as needed.
• Prepare orders for Planner and chase missing information.
• Coordinate with booking agents or ship operators for supply schedules.
• Collaborate with Planner to ensure timely supply and coordination.
• Tally daily orders to avoid misses and arrange dispatch proofs of delivery.
• Close job orders for billing after completion.
• Handle customer complaints and provide solutions.
• Foster long-term customer relationships through clear communication.

Skills

Logistic Operations

Tools

Microsoft Office

Job description

Customer Service Executive

Location: Penjuru (Transport Available at JE MRT)

Salary: $2800 - $3100

Working days: Monday - Friday

Working hours: 8:30am - 5:00pm

Responsibilities

• Committed to doing everything possible to prevent injuries and to maintain a safe and healthy environment.
• To support the OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations
• Responsible for Order Processing support (order processing, customer order verifications & follow up with customer orders)
• Prepare orders for Planner and follow-up with customers when there are incomplete information or documents
• Coordination with booking agents or ship operators for status of supply schedule / vessel loading
• Collaborate closely with the planner to ensure timely supply and coordination
• Tally overall order received at the end of day to ensure all order is not missed out
• Ensure all delivery orders are received (arrange dispatch) once job completed and forward to customers as proof of delivery
• Closing of job orders for billing once job is completed
• Handle customer complaints, provide appropriate solution and alternatives
• Foster long-term, sustainable relationships with customers by maintaining open, transparent and interactive communication, thereby building trust and ensuring customer satisfaction
• Other Duties as assigned

Job Requirements

• 2 - 3 years' experience in Logistic Operations
• Proficient in Microsoft Office

Tan Yen Zhen (Chen Yan Zhen) | R25138932 The Supreme HR Advisory Pte Ltd | EA No: 14C7279