Customer Service Executive

LEE HUAT YAP KEE PTE. LTD.; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

LEE HUAT YAP KEE PTE. LTD. is hiring a Logistics Order Processing Specialist in Singapore to manage order processing, verifications, and proactive follow-ups with customers and internal teams.

You will coordinate with planners, booking agents and ship operators to ensure timely supply, prepare orders for planners, and close jobs for billing while maintaining strong customer relationships and documenting proof of delivery.

Qualifications

• Strong communication skills, both verbal and written.
• Ability to analyze processes and identify areas for improvement.
• Capable of working independently with strong work ethic.
• Positive attitude, flexible, team player.
• Ability to work under pressure during peak periods.

Responsibilities

• Order Processing support (order processing, customer order verifications & follow up with customer orders).
• Prepare orders for Planner and follow up with customers when there are incomplete information or documents.
• Coordinate with booking agents or ship operators for status of supply schedule / vessel loading.
• Collaborate closely with the planner to ensure timely supply and coordination.
• Tally overall order received at the end of day to ensure no orders are missed out.
• Ensure all delivery orders are received (arrange dispatch) once job completed and forward to customers as proof of delivery.
• Closing of job orders for billing once job is completed.
• Handle customer complaints, provide appropriate solution and alternatives.
• Foster long-term, sustainable relationships with customers by maintaining open, transparent and interactive communication, thereby building trust and ensuring customer satisfaction.
• Other duties as assigned.

Skills

Communication skills

Independence

Work ethic

Team player

Process improvement

Pressure handling

Education

GCE O/N Level or Professional Certificate

Tools

MS Office

Job description

1. Committed to doing everything possible to prevent injuries and to maintain a safe and healthy environment.
2. To support OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations.
3. Responsible for Order Processing support (order processing, customer order verifications & follow up with customer orders)
4. Prepare orders for Planner and follow up with customers when there are incomplete information or documents
5. Coordination with booking agents or ship operators for status of supply schedule / vessel loading
6. Collaborate closely with the planner to ensure timely supply and coordination.
7. Tally overall order received at the end of day to ensure no orders are missed out.
8. Ensure all delivery orders are received (arrange dispatch) once job completed and forward to customers as proof of delivery
9. Closing of job orders for billing once job is completed.
10. Handle customer complaints, provide appropriate solution and alternatives
11. Foster long-term, sustainable relationships with customers by maintaining open, transparent and interactive communication, thereby building trust and ensuring customer satisfaction.
12. Other duties as assigned.

Requirements:

• Good communication skills (both verbal & written)
• Capable to work independently and demonstrate a strong work ethic
• Demonstrate a positive attitude, showing flexibility and committment to being a supportive team player
• Able to analyze processes and identifying areas for improvement
• Capable of performing well under pressure during peak periods, and willingness to take on responsibility.
• GCE N Level, O Level or Professional Certificate
• 2-3 years experience in Logistic operations
• Proficient in MS Office