Customer Service Executive

NATURELAND GROUP PTE. LTD.; Singapore; On-site; SGD 25,000 - 42,000; Full time

Job summary

NATURELAND GROUP PTE. LTD. in Singapore seeks a customer-focused professional to deliver excellent service and support for bookings, memberships, and inquiries. You will greet customers, handle payments, and keep the counter organized with a positive, proactive attitude.

Responsibilities include answering calls and messages, managing reservations via phone, email, and WhatsApp, and ensuring smooth service flow while maintaining high standards of courtesy and professionalism.

Qualifications

• Experience in customer service or hospitality.
• Proficient with booking software and POS.
• Comfortable working in a fast-paced environment.

Responsibilities

• Greet customers and provide excellent service.
• Answer enquiries and address feedback (compliments and complaints).
• Listen to customers' requests (appointments, services, memberships) and carry them out accurately.
• Interact with customers clearly and politely.
• Maintain the counter neatness and cleanliness.
• Process e-forms, daily sales, and insurance package checks.

Skills

Excellent communication

Interpersonal skills

Customer service

Tools

Microsoft Office

Booking software

POS system

Job description

Greet all customers with a smile upon entering Natureland, and to provide excellent service performance to customers.

To answer enquiries and address feedback (both compliments and complaints) from customers. If necessary, escape the feedback to the supervisor.

To listen carefully to customers' requests (including appointment bookings, service purchases, and memberships) and carry them out accurately.

To interact with both internal and external customers clearly and politely.

To clean and maintain the neatness and cleanliness of the counter.

To perform administrative duties such as ensuring customers fill in the e-form for each visit, settling daily sales figures, and checking insurance packages.

Ensure all customer sign in using the tablet providing their NRIC number and full name before the start of any services.

Answer phone calls for reservations in a polite and professional manner.

Monitor and respond promptly to reservations, queries, and complaints received via email and WhatsApp.

Confirm service type and duration with customers, communicate politely without disturbing them.

Oversee and update the outlet daily schedule board, including therapist assignments and room usage.

Assign therapists appropriately to customers and ensure full understanding of retail products and service types.

Job Requirements:

• Previous experience in customer service or hospitality with excellent communication, interpersonal, and customer service skills.
• Proficiency in Microsoft Office and booking software and POS system, computer and IT skills/knowledge are an advantage.
• Comfortable working in a fast-paced environment.
• Professional attitude and well-groomed appearance.
• Ability to work flexible hours, including evenings, weekends, and public holidays, as per operational needs.
• A positive attitude and a proactive approach to problem-solving.