Customer Service Officer (Operations)

Revamp Hair (S) Pte Ltd; Singapore; On-site; SGD 24,000 - 30,000; Full time

Job summary

Revamp Hair (S) Pte Ltd is hiring for a customer service role in Singapore. You will greet customers, manage appointments, drive sales, and advise on packages tailored to client needs.

Role requires 2+ years in customer service, MS Office/Excel proficiency, and strong English communication in a fast-paced beauty retail environment. Weekend work is compulsory; comprehensive training provided.

Qualifications

• NITEC in Business Studies/ Administration/ Management.
• 2+ years of customer service experience, preferably in retail/ beauty.
• Proficient in MS Office and Excel.
• Willing to work 6 days a week, including weekends and public holidays.
• Able to work retail hours in a fast-paced environment.
• Good interpersonal and communication skills.
• Good command of spoken English.

Responsibilities

• Greet customers and provide professional customer service.
• Fix appointment, reminders, and ensure customer visits the outlet.
• Boost sales revenue by achieving sales targets.
• Recommend packages according to individual needs.
• Handle customer administration, calls, inquiries and bookings.
• Update client records in the system.
• Prepare and maintain customer, sales, and operational reports.
• Complete daily sales report for the outlet manager.
• Manage client cards and maintain neat organization.
• Handle customer feedback (complaints & queries).
• Support outlet manager in stocking, repairs, and store maintenance.
• Assist in stock take on a rotational basis.
• General cleaning duties and other duties as assigned.

Skills

Customer service

Interpersonal skills

Communication skills

MS Office

Excel

Retail/Beauty experience

Education

NITEC in Business Studies/ Administration/ Management

Tools

MS Office

Excel

Job description

Responsibilities

• Greet customers and provide professional customer service
• Fix appointment, follow-up through reminder calls, and ensure customer visits the outlet
• Boosting sales revenue and profitability by achieving sales targets
• Recommend packages according to individual needs and conditions
• Dealing with customer administration, incoming calls, inquiries and appointment bookings
• Update clients records in the system
• Prepare and maintain customer, sales, and operational reports as required.
• Complete daily sales report for the outlet manager
• Collection and organization of client cards
• Maintaining client cards in neat and tidy order
• Handle and manage customer feedback (complaints & queries)
• Support the outlet manager in coordinating stock ordering, repairing equipment, store maintenance etc.
• Assist in stock take as required on a rotational basis
• General cleaning duties
• Any other appropriate duties and responsibilities as assigned

Requirements

• NITEC in Business Studies/ Administration/ Management
• Minimum 2 years of working experience in Customer Service (preferably in retail/ beauty industry)
• Require MS Office and Excel Skills
• 6 day work week including weekends and PH (Compulsory to work on weekends & PH)
• Able to work retail hours
• Adaptable to fast-paced environment
• Meticulous and Responsible team player
• Good interpersonal and communication skills
• Good command of spoken English