Customer Service Executive

NATURELAND CLINIC PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

Natureland Clinic Pte. Ltd. in Singapore is seeking a friendly Customer Service Associate to greet clients, manage bookings, memberships and payments. You will handle inquiries, ensure accurate sign-ins, and support daily salon operations with a professional attitude.

The role requires excellent communication, a proactive approach to problem solving, and flexibility to work evenings, weekends, and public holidays within a fast-paced clinic environment.

Qualifications

• Minimum experience in customer service or hospitality with strong communication.
• Proficient in Microsoft Office; experience with booking software and POS is a plus.
• Able to work in a fast-paced environment and maintain a professional appearance.
• Flexible hours, including evenings, weekends and public holidays.
• Positive attitude and proactive problem-solving.

Responsibilities

• Greet customers with a smile and deliver excellent service.
• Answer inquiries and address feedback, elevating when needed.
• Handle appointment bookings, service purchases, and memberships.
• Maintain neat counter and manage administrative tasks.
• Collect and verify NRIC and full name on sign-in tablet.
• Manage reservations and respond to emails and WhatsApp promptly.
• Coordinate therapist assignments and update daily schedule.

Skills

Customer service

Hospitality

Communication

Interpersonal skills

MS Office

Booking software

POS system

Tools

MS Office

Booking software

POS system

Job description

Greet all customers with a smile upon entering Natureland, and to provide excellent service performance to customers.

Responsibilities

• To answer enquiries and address feedback (both compliments and complaints) from customers. If necessary, elevate the feedback to the supervisor.
• To listen carefully to customers' requests (including appointment bookings, service purchases, and memberships) and carry them out accurately.
• To interact with both internal and external customers clearly and politely.
• To clean and maintain the neatness and cleanliness of the counter.
• To perform administrative duties such as ensuring customers fill in the e-form for each visit, settling daily sales figures, and checking insurance packages.
• Ensure all customer sign in using the tablet providing their NRIC number and full name before the start of any services.
• Answer phone calls for reservations in a polite and professional manner.
• Monitor and respond promptly to reservations, queries, and complaints received via email and WhatsApp.
• Confirm service type and duration with customers, communicate politely without disturbing them.
• Oversee and update the outlet daily schedule board, including therapist assignments and room usage.
• Assign therapists appropriately to customers and ensure full understanding of retail products and service types.

Job Requirements

• Previous experience in customer service or hospitality with excellent communication,interpersonal, and customer service skills.
• Proficiency in Microsoft Office and booking software and POS system, computer and IT skills/knowledge are an advantage.
• Comfortable working in a fast-paced environment.
• Professional attitude and well-groomed appearance.
• Ability to work flexible hours, including evenings, weekends, and public holidays, as per operational needs.
• A positive attitude and a proactive approach to problem-solving.