Customer Service Executive

NATURELAND GLOBAL PTE. LTD.; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

Natureland Global Pte. Ltd. is seeking a friendly and proactive Customer Service Associate to greet guests, handle inquiries, bookings, and memberships at the counter.

You will coordinate with therapists, maintain a clean counter area, manage reservations via phone, email, and WhatsApp, and ensure accurate daily sales and sign-in records. The ideal candidate has hospitality or service experience, strong communication skills, and the ability to work evenings and weekends as needed.

Qualifications

• Excellent communication, interpersonal, and customer service skills.
• Proficiency with booking software and POS systems is advantageous.
• Proficient in Microsoft Office and general IT/computer skills are a plus.

Responsibilities

• Greet customers with a smile and provide excellent service at the counter.
• Answer enquiries and address feedback, elevating to supervisor when needed.
• Handle appointments, service purchases, memberships, and reservations accurately.

Skills

Communication skills

Interpersonal skills

Customer service

Tools

Booking software

POS system

Microsoft Office

Job description

Greet all customers with a smile upon entering Natureland, and to provide excellent service performance to customers.

Responsibilities

• To answer enquiries and address feedback (both compliments and complaints) from customers. If necessary, elevate the feedback to the supervisor.
• To listen carefully to customers' requests (including appointment bookings, service purchases, and memberships) and carry them out accurately.
• To interact with both internal and external customers clearly and politely.
• To clean and maintain the neatness and cleanliness of the counter.
• To perform administrative duties such as ensuring customers fill in the e-form for each visit, settling daily sales figures, and checking insurance packages.
• Ensure all customer sign in using the tablet providing their NRIC number and full name before the start of any services.
• Answer phone calls for reservations in a polite and professional manner.
• Monitor and respond promptly to reservations, queries, and complaints received via email and WhatsApp.
• Confirm service type and duration with customers, communicate politely without disturbing them.
• Oversee and update the outlet daily schedule board, including therapist assignments and room usage.
• Assign therapists appropriately to customers and ensure full understanding of retail products and service types.

Job Requirements

• Previous experience in customer service or hospitality with excellent communication,interpersonal, and customer service skills.
• Proficiency in Microsoft Office and booking software and POS system, computer and IT skills/knowledge are an advantage.
• Comfortable working in a fast-paced environment.
• Professional attitude and well-groomed appearance.
• Ability to work flexible hours, including evenings, weekends, and public holidays, as per operational needs.
• A positive attitude and a proactive approach to problem-solving.