Customer Service Executive

NATURELAND WELLNESS PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

Natureland Wellness PTE. LTD. in Singapore is seeking a friendly customer service professional to greet clients and deliver excellent service at the counter. This role involves handling enquiries, bookings, memberships, and daily administrative tasks to support smooth operations.

You will collect customer information, process sign-ins with NRIC, manage reservations via phone, email, or messaging, and coordinate therapist allocations and product explanations with care and professionalism.

Qualifications

• Experience in customer service or hospitality with excellent communication and interpersonal skills.
• Proficiency in Microsoft Office and booking software; POS system knowledge is an advantage.
• Comfortable working in a fast-paced environment and maintaining a professional appearance.
• Ability to work flexible hours, including evenings, weekends, and public holidays.

Responsibilities

• Greet customers with a smile and provide excellent service at the counter.
• Answer enquiries and address feedback, elevating to supervisor when needed.
• Listen to customers' requests (appointments, services, memberships) and carry them out accurately.
• Interact with customers clearly and politely, maintaining neat counter presentation.
• Perform administrative duties including e-forms, daily sales figures, and reviewing insurance packages.
• Ensure customers sign in with NRIC and full name before services.
• Answer reservations by phone; respond to reservations, queries, and emails/WhatsApp promptly.
• Monitor and update the outlet daily schedule, therapist assignments, and room usage.
• Assign therapists to customers and explain retail products and service types.

Skills

Customer service

Communication

Hospitality

Microsoft Office

POS system

Booking software

Tools

POS system

Booking software

MS Office

Job description

Greet all customers with a smile upon entering Natureland, and to provide excellent service performance to customers.

Responsibilities

• To answer enquiries and address feedback (both compliments and complaints) from customers. If necessary, elevate the feedback to the supervisor.
• To listen carefully to customers' requests (including appointment bookings, service purchases, and memberships) and carry them out accurately.
• To interact with both internal and external customers clearly and politely.
• To clean and maintain the neatness and cleanliness of the counter.
• To perform administrative duties such as ensuring customers fill in the e-form for each visit, settling daily sales figures, and checking insurance packages.
• Ensure all customer sign in using the tablet providing their NRIC number and full name before the start of any services.
• Answer phone calls for reservations in a polite and professional manner.
• Monitor and respond promptly to reservations, queries, and complaints received via email and WhatsApp.
• Confirm service type and duration with customers, communicate politely without disturbing them.
• Oversee and update the outlet daily schedule board, including therapist assignments and room usage.
• Assign therapists appropriately to customers and ensure full understanding of retail products and service types.

Job Requirements

• Previous experience in customer service or hospitality with excellent communication,interpersonal, and customer service skills.
• Proficiency in Microsoft Office and booking software and POS system, computer and IT skills/knowledge are an advantage.
• Comfortable working in a fast-paced environment.
• Professional attitude and well-groomed appearance.
• Ability to work flexible hours, including evenings, weekends, and public holidays, as per operational needs.
• A positive attitude and a proactive approach to problem-solving.