Customer Service Executive

NATURELAND CARE PTE. LTD.; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

Natureland Care Pte. Ltd. is seeking a friendly customer service associate to greet clients at the counter, answer enquiries, process bookings, memberships, and daily transactions, and help maintain a welcoming, professional reception area.

The role requires excellent communication, hospitality mindset, and proficiency with MS Office as well as booking software and POS systems. It demands flexibility to work evenings, weekends, and public holidays as per operational needs.

Qualifications

• Previous experience in customer service or hospitality.
• Proficiency in MS Office and booking software and POS system.
• Comfortable working in a fast-paced environment.
• Professional attitude and well-groomed appearance.
• Ability to work flexible hours, including evenings, weekends and public holidays.
• A positive attitude and a proactive approach to problem-solving.

Responsibilities

• Greet all customers with a smile and provide excellent service at the counter.
• Answer enquiries and address feedback, elevating to supervisor when needed.
• Listen to customer requests (appointments, services, memberships) and carry them out accurately.
• Interact with customers clearly and politely, both in person and remotely.
• Maintain neatness and cleanliness of the counter area.
• Handle administrative duties: e-forms, daily sales figures, and insurance packages.

Skills

Customer service

Communication

Hospitality

MS Office

Booking software

POS system

Tools

Booking software

POS system

Job description

Greet all customers with a smile upon entering Natureland, and to provide excellent service performance to customers.

Responsibilities

• To answer enquiries and address feedback (both compliments and complaints) from customers. If necessary, elevate the feedback to the supervisor.
• To listen carefully to customers' requests (including appointment bookings, service purchases, and memberships) and carry them out accurately.
• To interact with both internal and external customers clearly and politely.
• To clean and maintain the neatness and cleanliness of the counter.
• To perform administrative duties such as ensuring customers fill in the e-form for each visit, settling daily sales figures, and checking insurance packages.
• Ensure all customer sign in using the tablet providing their NRIC number and full name before the start of any services.
• Answer phone calls for reservations in a polite and professional manner.
• Monitor and respond promptly to reservations, queries, and complaints received via email and WhatsApp.
• Confirm service type and duration with customers, communicate politely without disturbing them.
• Oversee and update the outlet daily schedule board, including therapist assignments and room usage.
• Assign therapists appropriately to customers and ensure full understanding of retail products and service types.

Job Requirements

• Previous experience in customer service or hospitality with excellent communication,interpersonal, and customer service skills.
• Proficiency in Microsoft Office and booking software and POS system, computer and IT skills/knowledge are an advantage.
• Comfortable working in a fast-paced environment.
• Professional attitude and well-groomed appearance.
• Ability to work flexible hours, including evenings, weekends, and public holidays, as per operational needs.
• A positive attitude and a proactive approach to problem-solving.