Guest Experience Specialist — Flexible Hours

NATURELAND GROUP PTE. LTD.; Singapore; On-site; SGD 25,000 - 42,000; Full time

Job summary

NATURELAND GROUP PTE. LTD. in Singapore seeks a customer-focused professional to deliver excellent service and support for bookings, memberships, and inquiries. You will greet customers, handle payments, and keep the counter organized with a positive, proactive attitude.

Responsibilities include answering calls and messages, managing reservations via phone, email, and WhatsApp, and ensuring smooth service flow while maintaining high standards of courtesy and professionalism.

Qualifications

• Experience in customer service or hospitality.
• Proficient with booking software and POS.
• Comfortable working in a fast-paced environment.

Responsibilities

• Greet customers and provide excellent service.
• Answer enquiries and address feedback (compliments and complaints).
• Listen to customers' requests (appointments, services, memberships) and carry them out accurately.
• Interact with customers clearly and politely.
• Maintain the counter neatness and cleanliness.
• Process e-forms, daily sales, and insurance package checks.

Skills

Excellent communication

Interpersonal skills

Customer service

Tools

Microsoft Office

Booking software

POS system

Job description

NATURELAND GROUP PTE. LTD. in Singapore seeks a customer-focused professional to deliver excellent service and support for bookings, memberships, and inquiries. You will greet customers, handle payments, and keep the counter organized with a positive, proactive attitude.

Responsibilities include answering calls and messages, managing reservations via phone, email, and WhatsApp, and ensuring smooth service flow while maintaining high standards of courtesy and professionalism.