Customer Operations Executive [SL]

WECRUIT PTE. LTD.; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

WECRUIT PTE. LTD. is seeking an organized operations professional to support order processing, scheduling, and customer liaison in a dynamic environment.

The role emphasizes accurate order verification, documentation, and proactive communication with customers and planners. Responsibilities include coordinating with booking agents and vessel operators, ensuring timely fulfillment, and handling inquiries to maintain high customer satisfaction.

Responsibilities

• Promote workplace safety and comply with the company's OSH policies, safe work procedures and applicable regulations.
• Process and verify customer orders, ensuring all information is accurate and complete.
• Prepare orders for the Planner and follow up with customers on missing information or outstanding documentation.
• Liaise with booking agents and vessel operators to check supply schedules and vessel loading status.
• Coordinate with the Planner to support timely supply and order fulfilment.
• Reconcile daily incoming orders to ensure all orders are properly recorded and processed.
• Arrange for completed delivery orders to be collected and dispatched to customers as proof of delivery.
• Close completed job orders and ensure the necessary documentation is available for billing.
• Handle customer enquiries and complaints, providing appropriate solutions or alternatives.
• Maintain clear, timely and professional communication to strengthen customer relationships and promote customer satisfaction.
• Perform other relevant duties as assigned by the Supervisor or Management.

Job description

Promote workplace safety and comply with the company's OSH policies, safe work procedures and applicable regulations.

Process and verify customer orders, ensuring all information is accurate and complete.

Prepare orders for the Planner and follow up with customers on missing information or outstanding documentation.

Liaise with booking agents and vessel operators to check supply schedules and vessel loading status.

Coordinate with the Planner to support timely supply and order fulfilment.

Reconcile daily incoming orders to ensure all orders are properly recorded and processed.

Arrange for completed delivery orders to be collected and dispatched to customers as proof of delivery.

Close completed job orders and ensure the necessary documentation is available for billing.

Handle customer enquiries and complaints, providing appropriate solutions or alternatives.

Maintain clear, timely and professional communication to strengthen customer relationships and promote customer satisfaction.

Perform other relevant duties as assigned by the Supervisor or Management.