Customer Service Executive

MILKYWAY INTERNATIONAL TANK TRANSPORTATION PTE. LTD.; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

MILKYWAY INTERNATIONAL TANK TRANSPORTATION PTE. LTD. in Singapore is seeking a Logistics Customer Coordinator to manage customer inquiries on job orders, coordinate tasks, and process orders with the required attachments.

You will use Trade-net to issue permit declarations, prepare orders for planners, and follow up on incomplete information. The role involves daily coordination for DG Isotanks or containers, accurate documentation, and timely delivery.

Qualifications

• Diploma in Logistics, Supply Chain Management, International Business or related field.
• At least 1 year of working experience in transport and logistics.
• Strong attention to detail and ability to work under pressure.
• Excellent organizational and problem-solving skills.

Responsibilities

• Attend to customer enquiries on job order status, availability and coordination of tasks.
• Execute customer orders, processing and summarizing information into the job order form with attachments.
• Use Trade-net to provide permit declarations for customers.
• Prepare orders for Planner and follow up on incomplete information or documents.
• Coordinate for booking of chemcare in PSA for DG Isotanks or containers.
• Collate information for planner for any changes for the day’s deliveries.
• Ensure delivery orders and weighing tickets are received and sent to customers as proof of delivery.
• Close job orders for billing once job is completed.
• Prepare documents and arrange for dispatch to shipping lines/customers.
• Handle quotes, trucking rates, and invoice discrepancies as requested.

Skills

Attention to detail

Organizational skills

Problem solving

Communication

Education

Diploma in Logistics/SCM/IB

Tools

Trade-net

Job description

• Attend to customer's enquiries on job order status, availability and co-ordination of tasks.
• Execution of customer's orders, processing and summarizing the essential information given into the job order form with required attachments.
• Use of Trade-net to provide the Value-Added Service of permit declaration for customers.
• Prepare orders for Planner and follow-up with customers when there are incomplete information or documents.
• Coordination for booking of chemcare in PSA for DG Isotanks or containers.
• Collate information for planner if there are any changes for the day itself for delivery.
• Ensure all delivery orders/ weighing tickets are received once job completed and forward to customers as proof of delivery.
• Closing of job orders for billing once job is completed.
• Prepare documents and arrange for dispatch to deliver to shipping lines/ customers.
• Attending to customer's request for quotes, checking of trucking rates, invoice discrepancies etc.

Job Requirements:-

• Minimum Diploma in Logistics, Supply Chain Management, International Business, or a related field.
• At least 1 year of working experience in the transport and logistics industry.
• Strong attention to detail and ability to work under pressure.
• Excellent organizational and problem-solving skills.