Customer Service Executive

BOK SENG LOGISTICS PRIVATE LIMITED; Singapore; On-site; SGD 36,000 - 51,000; Full time

Job summary

BOK SENG LOGISTICS PRIVATE LIMITED in Singapore seeks a customer-focused logistics administrator to manage key accounts, order processing, and warehouse system records. You will liaise with internal teams and external partners to ensure accurate orders and timely deliveries.

The role requires 2–3 years of logistics or customer service experience, strong communication, and proficiency in MS Office and a WMS. Monday–Friday with potential Saturday mornings in a warehouse setting.

Qualifications

• 2–3 years minimum in customer service, office admin or warehouse/logistics operations.
• Strong communication and problem-solving skills with a service mindset.
• Proficient in Microsoft Office and comfortable with a Warehouse Management System (WMS).

Responsibilities

• Serve as primary customer-facing representative for key accounts and internal teams.
• Handle end-to-end order administration, tracking shipments, and inquiries.
• Process orders in the WMS, verify shipping instructions and inventory alignment.
• Assist with billing support, reports, and daily admin tasks per SOPs.

Education

GCE O/N Level or ITE Diploma in Logistics/Business

Tools

WMS

MS Office (Excel/Word/Outlook)

Job description

Job Purpose

Serve as the primary customer-facing representative and liaison for key accounts, warehousing operations, and logistics services. Responsible for end-to-end order administration, tracking shipments, resolving customer inquiries, and managing warehouse system records to ensure high customer satisfaction and operational efficiency.

Duties and Responsibilities

1. Account Management & Customer Communication
   • Act as the primary point of contact for key customers, appointed forwarders, and internal departments (e.g., Warehouse, Sales, Transport) regarding order fulfillment and shipment handling.
   • Manage daily customer communications via phone, email, and system platforms in a professional and timely manner.
   • Provide updates on order statuses, inventory availability, delivery schedules, postponements, or delays.
2. Order & Shipment Processing (WMS Administration)
   • Serve as the primary user and administrator of the Warehouse Management System (WMS) for handling customer orders, shipments, and logistics jobs.
   • Process inbound and outbound orders, verify shipping instructions, check product availability, and ensure alignment between system records and physical inventory handling.
   • Coordinate delivery schedules and logistics arrangements with internal delivery teams, drivers, third-party carriers, and container transport staff for optimal route planning and timely deliveries.
3. Inventory & Stock Take Support
   • Extract WMS inventory data to answer customer queries (e.g., stock levels) and support management analysis.
   • Support inventory cycle counts and regular stock-take activities by coordinating between warehouse teams and clients.
   • Assist in the reconciliation of stock discrepancies and follow up on investigation outcomes.
4. Billing, Reporting & Admin Support
   • Generate regular WMS reports on inventory levels, order fulfillment rates, stock movements, and billing activities.
   • Assist in the verification of service billing and delivery payment processes, ensuring all job activities meet key performance indicators (KPIs) for invoicing.
   • Administer daily mail/letter dispatch and collection between offices.
   • Carry out all duties according to SOPs, flow processes, and health & safety standards, providing feedback for continuous improvement.
   • Generate accurate and insightful reports via the WMS on inventory levels, stock movements and billing activities, and prepare monthly inventory reports and billing to designated customers.
   • Assist Manager in verification on both service billing and delivery payment processes.
5. Teamwork
   • Display teamwork within team to ensure productivity targets / KPIs are met.
   • Carry out all services as per SOPs, flow processes, WIs and feedback to DSS Manager if any deviation or improvement needed.
   • Perform other job tasks as and when assigned by the superior.

Qualificationsand Requirements

• Education: Minimum GCE "O" / "N" Level, ITE Certificate, or Diploma (preferably in Logistics, Supply Chain, or Business).
• Experience: Minimum 2 to 3 years of customer service, office administration, or warehouse/logistics operations experience.
• Technical Skills: Proficient in Microsoft Office (Excel, Word, Outlook) and comfortable operating a Warehouse Management System (WMS).
• Soft Skills: Strong customer service, communication, interpersonal and problem-solving skills. Able to handle customer enquiries and resolve issues professionally and diplomatically. Able to work effectively with colleagues, customers and stakeholders from diverse backgrounds.

Working Hours

• Monday to Friday: 8.30 am to 5.30 pm
• Alternate Saturday: 8.30 am to 12.30 pm