Customer Service Executive

VOIS PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A leading company in customer service in Singapore is seeking a Customer Service Executive to provide excellent support to customers. The ideal candidate will have at least 2 years of experience in customer service, strong English communication skills, and proficiency in MS Office tools. Responsibilities include handling inquiries, managing customer feedback, and ensuring smooth order processing. This role offers a structured work schedule from Monday to Saturday.

Qualifications

• Minimum 2 years of working experience in the Sales/Customer Service field.
• Excellent spoken and written English skills.
• Ability to handle a high volume of calls and/or emails daily.

Responsibilities

• Making and receiving customer inquiry calls.
• Handling customer complaints.
• Collecting and analyzing customer feedback.
• Responding to customer reviews.
• Preparing sales proposals for customers.
• Executing order processing tasks.
• Collating monthly sales reports.
• Preparing invoices and working with the Accounts Department.
• Scheduling work for technical teams.
• Liaising with external vendors.

Skills

Interpersonal skills

Customer service skills

Analytical skills

Problem-solving skills

Multitasking

Organizational skills

Time-management

Positive attitude

Education

Minimum OA level or equivalent

Tools

MS Excel

MS Word

MS PowerPoint

Job description

We are looking for a patient and professional Customer Service Executive to join our team.

Key Accountabilities

• Making & receiving customer inquiry calls
• Handling customer complaints
• Collecting & analysing customer feedback
• Responding to customer reviews
• Handle enquiries via phone, email and social media platform
• Prepare sales proposals for existing and new customers
• Execute order processing and order fulfilment tasks
• Collate monthly sales report
• Prepare invoices and work with Accounts Department to ensure prompt payments
• Schedule work for technical teams to meet customers timelines
• Liaise with external vendors : suppliers, contractors and business partners
• Any other duties as assigned and not limited to above responsibilities

Additional Information

• Interpersonal and customer service skills
• Analytical and problem-solving skills
• Multitasking and organizational skills
• Ability to answer a high volume of calls and/or emails daily
• Ability to share work among the customer service team
• Attentiveness and patience
• Time-management skills
• Ability to find positivity in any situation

Requirements

• minimum 2 years of working experience in the Sales/Customer Service field
• minimum OA level or equivalent
• excellent spoken and written English skills
• proficient in MS Excel, Words & PowerPoint

Mon to Fri 9am - 6pm

Alternate Sat 9am to 12pm