Customer Engagement Executive

LEARNING POINT KIDS PTE. LTD.; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

Learning Point Kids Pte. Ltd. is seeking a full-time customer service and admin assistant to support our education programmes across multiple branches in Singapore. You will handle inquiries, registrations, and enrolments while promoting our programmes and maintaining strong customer relationships.

Shifts cover weekdays and weekends, totaling 44 hours weekly. Proficiency in English and MS Office is essential; prior education-industry experience is a plus.

Qualifications

• Diploma holder required.
• Strong written and spoken English.
• Proficient with Google Docs, Sheets and MS Office.
• Good team player with minimal supervision.
• Experience in education industry is a plus.

Responsibilities

• Acquire and maintain knowledge of programmes, services and processes.
• Promote programmes to prospective and current customers.
• Attend to customers' needs and enquiries promptly.
• Build rapport with stakeholders and maintain relationships.
• Handle walk-ins, calls, texts and online enquiries warmly.
• Ensure accurate registration and enrolment data entry.
• Keep updated records of customer interactions and feedback.
• Support teachers and students as required.
• Facilitate communication between teachers and parents.
• Assist with other adhoc duties as assigned.

Skills

English proficiency

Team player

Education

Diploma

Tools

Google Docs

Google Sheets

Microsoft Office

Job description

Full-Time:

• Location: Must be comfortable to travel to different branches when required (Bukit Timah Plaza, Century Square, Oasis Terraces, Parkway Centre, Thomson Plaza)

Work Days:

• Monday-Friday: shifts within centre opening hours (10am-10pm)
• Saturday-Sunday: shifts within centre opening hours (8am-6pm)
• Able to work shift hours and on weekends (4 weekdays and 1 weekend)
• 44 hours per week

Job Responsibilities:

• Acquire and maintain strong knowledge of the organisation's programmes, services and processes
• Keep abreast of latest MOE initiatives to stay relevant with customers' needs
• Actively promote programmes to both prospective and existing customers
• Attend to customers' needs and enquiries in a prompt and customer-centric manner
• Build rapport and maintain a positive relationship with all stakeholders
• Handle all walk-ins, phone, text messages and online enquiries in a warm, earnest and professional manner
• Ensure administrative duties like registration and enrolment data are accurately captured in a meticulous and detailed manner
• Maintain an updated record of customer interactions, including inquiries, feedback and complaints
• Provide support and assistance to teachers and students whenever required
• Uphold a strong communication platform between teachers and parents
• Assist in other adhoc duties as assigned

Job Requirements:

• Minimum qualifications: Diploma
• Strong proficiency in spoken and written English
• Proficient with Google Docs, Google Sheets and Microsoft Office
• Good team player with ability to work with minimal supervision
• Prior experience in education industry would be advantageous

Please note that the position and remuneration can be negotiated based on the candidate's relevant experience(s).

Only shortlisted candidates will be contacted.