[0580] Customer Service Coordinator [Education/ Enrichment Centre Operation] - 5 days/ $2.8k

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 25,000 - 31,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. in Singapore is seeking an Administrative & Frontline Support Associate to join our centres. You will handle customer service, registrations, and payments across Tampines, Marine Parade, Hougang, and Ang Mo Kio.

Responsibilities include student records management, assisting teachers, and maintaining the centre's administration and accounting tasks. A diploma and customer service experience are preferred; proficiency in Word, Excel and Google Drive is required.

Qualifications

• Minimum Diploma
• With relevant customer service experience preferred
• Proficient with Microsoft Word, Excel, Google Drive and computer literacy

Responsibilities

• Attend to all walk-in potential customers and existing parents, phone calls, WhatsApp messages and emails promptly and professionally
• Handle registration of new students, attend to requests pertaining to change of courses and time slots by existing students/parents, handle termination of courses by existing students
• Upkeep of Centre's student management system and perform audit of system regularly
• Prepare invoices and handles payment collection
• Prepare debtors listing and send reminders for late payment
• Maintain petty cash and prepares daily collection report
• Perform ad-hoc duties assigned by Manager
• Support teachers in photocopying and preparing of materials and resources
• Assist teachers in the dismissal of classes and attendance taking
• Participate in file checking and results tracking

Job description

Working Days: 5 days work week
Working Hours: Weekdays (10.20 am to 7.20 pm), Weekends (8.30 am to 6.30 pm)
Salary Range: $ 2200 - $2800
Location:

• 1x -Tampines/Marine parade


• 1x -Hougang/Ang mo kio

Responsibilities

1) Customer Service

• Attend to all walk-in potential customers and existing parents, phone calls, WhatsApp messages and emails promptly and professionally


• Handle registration of new students, attend to requests pertaining to change of courses and time slots by existing students/parents, handle termination of courses by existing students


• Upkeep of Centre's student management system and perform audit of system regularly

2) Administration

• Prepare invoices and handles payment collection


• Prepare debtors listing and send reminders for late payment


• Maintain petty cash and prepares daily collection report


• Perform ad-hoc duties assigned by Manager

3) Teachers' Support

• Support teachers in photocopying and preparing of materials and resources


• Assist teachers in the dismissal of classes and attendance taking


• Participate in file checking and results tracking

Job Requirement:

• MinimumDiploma


• With relevant customer service experience is preferred


• Proficient with Microsoft Word, Excel, Google Drive & computer literacy