Customer Service Executive

WECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job description

• Processed and managed customer orders accurately using internal systems.
• Responded promptly to customer inquiries through phone, email, and chat, ensuring all issues regarding orders, deliveries, and products were resolved efficiently.
• Coordinated with sales and logistics teams to ensure timely order fulfillment and smooth operations.
• Maintained detailed records of customer communications, transactions, and order modifications.
• Handled customer complaints and escalations, providing effective solutions to maintain satisfaction.
• Supported continuous improvements in customer service processes and efficiency.
• Provided feedback and insights to management to enhance service quality and customer experience.

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Wecruit Pte Ltd

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