CUSTOMER SERVICE EXECUTIVE

DSP RELOCATIONS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading service provider in customer experience in Singapore is seeking a Customer Service Executive to ensure excellent client interactions in the showroom, manage inquiries, and handle reporting tasks. The role demands strong presentation and customer service skills to maintain high satisfaction levels. Join a dynamic team committed to delivering exceptional experiences tailored to client needs.

Qualifications

• Experience in customer service, preferably in a showroom setting.
• Strong communication and oratory skills.
• Ability to handle customer inquiries and complaints professionally.

Responsibilities

• Deliver high level of customer experience in a showroom.
• Manage the showroom reception area and operations.
• Prepare sales and traffic data reporting.

Skills

Excellent presentation skills

Customer service

Excellent persuasive skills

Marketing skills

Job description

Role Objective

Ensure a high level of Customer Experience. The incumbent will be the first point of contact for all clients who steps into LEC, He/She will be responsible to maintain a high level of Customer Experience to welcome the clients, sharing Lixil’s Brand introduction, promoting our services, acquiring more sign-ups registrations and to ensure the client's visit will be tailored to his/her needs. The CSE will also be managing all services enquiry through phone calls & emails and to ensure our clients are responded timely with high level of satisfaction. The CSE will also be responsible to manage the upkeep and organisation of our showroom reception area.

Key Responsibilities / Duties & Responsibilities

Customer Service

• Responsible for delivering high level of Customer Experience in a Showroom setting
• Excellent presentation and oratory skills
• Providing exceptional customer service and managing the clients journey
• Handle customer inquiries, complaints professionally to ensure customer satisfaction according to Lixil Brand Standard
• Excellent persuasive and marketing skills

Store Operations

• Actively organizing and managing the showroom reception area
• Ensure all clients F2F, Phone enquiry, emails are handled professionally and timely
• Ensure that store opening and closing process are executed according to SOP
• Working with other departments or staff to ensure customer satisfaction

Monitoring processes and procedures to adhere to company standards and policies

Reporting & Analysis

• Assist in preparing weekly / monthly Sales and Traffic data.
• Assist in executing promotional campaigns and marketing initiatives
• Accomplish other reporting tasks or KPI’s as assigned by the Manager