Customer Service Coordinator [ Woodlands / Full time / 5 days ] 7094

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading HR advisory firm in Singapore is seeking a Customer Service Coordinator to manage sales activities and provide post-sales support. The ideal candidate will have experience in sales administration or customer service, with strong problem-solving skills. Responsibilities include liaising with internal departments, processing orders, and maintaining high service standards. This full-time role operates Monday to Friday, from 8:30 am to 6:00 pm, and offers a salary range of SGD 2,600 - SGD 4,000.

Qualifications

• 1 year experience in sales administration or customer service preferred.
• Strong ability to identify and resolve issues during the sales process.

Responsibilities

• Liaise with internal departments to support the sales lifecycle.
• Manage sales activities including processing orders and billing.
• Ensure accurate processing of transactions in line with guidelines.
• Provide administrative support, ensuring high service standards.
• Prepare and submit work-related reports, including revenue forecasts.
• Assist the Sales Team in timely order provisioning and deployment.
• Perform customer care tasks including phone handling and admin duties.
• Prepare and issue quotations promptly.
• Manage client enquiries professionally and promptly.

Skills

Problem-solving skills

Customer service orientation

Job description

Customer Service Coordinator

• Salary: SGD 2,600 - SGD 4,000
• Monday - Friday 8:30am to 6pm
• Woodlands
• Full Time

Job Responsibilities

• Liaise with internal departments to support the sales lifecycle
• Manage sales activities, including processing sales orders, quotations, credit notes, billing, procurement, and coordinating order fulfilment
• Ensure accurate and efficient processing of transactions in line with company guidelines
• Provide post‑sales and administrative support, ensuring high service standards in order processing, project registration, and related tasks
• Prepare and submit work‑related reports, including revenue forecasts and analysis
• Assist the Sales Team in ensuring timely order provisioning and deployment
• Perform customer care tasks, including phone handling and other admin duties
• Prepare and issue quotations promptly
• Manage client enquiries via various communication channels professionally and promptly

Job Requirements

• At least 1 year working experience in sales administration / customer service will be an added advantage
• Ability to identify and resolve issues that may arise during the sales process, ensuring a smooth experience for both the sales team and the customer