Customer Service Coordinator

Linde Material Handling; Singapore; On-site; SGD 47,000 - 71,000; Full time

Job summary

Linde Material Handling Singapore is seeking an Operations Coordinator to align Sales and Service, manage work orders, and ensure seamless service delivery.

You will handle transportation logistics, SAP spare parts processing, CRM follow-ups, and supplier coordination while maintaining accurate records. This role requires a Diploma, 3+ years of experience, and strong communication; based Loyang Way in a fast-paced environment.

Qualifications

• Diploma holder with at least 3 years of relevant experience.
• Excellent communication and stakeholder management skills.
• Proficient in Salesforce CRM and SAP; able to work in a fast-paced environment.

Responsibilities

• Coordinate and manage work order arrangements between Sales and Service teams.
• Handle transportation scheduling and logistics for truck movements.
• Process spare parts through SAP and maintain records.
• Monitor CRM tasks to ensure timely spare parts delivery.
• Arrange SIC registrations and renewals for technicians for site access.
• Coordinate with external suppliers for batteries, attachments, and equipment.
• Liaise with stakeholders to resolve operations issues and maintain service.
• Maintain documentation related to work orders, parts issuance, and transport.

Skills

Communication

Stakeholder Management

Time Management

Organizational Skills

Multitasking

Education

Diploma

Tools

Salesforce CRM

SAP

Job description

Job Responsibilities:

• Coordinate and manage work order arrangements between the Sales and Service teams to ensure smooth operations and timely service delivery.
• Handle transportation scheduling and logistics for all truck movements, ensuring efficient deployment and utilization of resources.
• Process and issue spare parts through SAP, maintaining accurate records and inventory transactions.
• Monitor and follow up on CRM tasks closely to ensure spare parts are issued and delivered in a timely manner.
• Arrange Safety Induction Course (SIC) registrations and renewal of Jurong Island passes for technicians to ensure compliance and site access readiness.
• Coordinate with external suppliers for batteries, attachments, and other equipment, ensuring timely procurement and support for operational requirements.
• Liaise with internal and external stakeholders to resolve operational issues and maintain high levels of customer service.
• Maintain accurate documentation and records related to work orders, spare parts issuance, transportation arrangements, and supplier coordination.

Job Requirements:

• Minimum a Diploma holder
• Minimum 3 years of relevant experience
• Excellent communication and stakeholder management skills.
• Good organizational and time management abilities.
• Able to work in a fast-paced environment with minimum supervision
• Must be proactive and multitasking
• Proficient in Salesforce CRM and SAP
• Will to work at Loyang Way area