Customer Support & Service Specialist

HUMANIZE LOGISTICS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 20,000 - 28,000; Full time

Benefits offered by this job

Salary SGD 1,800 – 2,500 per month

5.5-day work week

Location: Changi South

Career growth opportunities

Job summary

Humanize Logistics, a Singapore-based logistics provider established in 2016, invites you to join as a Customer Support & Servicing Officer to manage customer service, warehouse coordination, and transport operations for timely deliveries.

This role requires clear English and Mandarin communication, familiarity with WMS/TMS, and the ability to coordinate with drivers and warehouse teams; salary SGD 1,800–2,500 monthly, 5.5-day week, Changi South.

Qualifications

• Fresh graduates with relevant internship are welcome.
• Minimum 1 year of logistics/coordination experience preferred.
• Excellent English and Mandarin communication.
• Strong data entry and documentation accuracy.
• Familiarity with WMS and TMS is a plus.

Responsibilities

• Respond promptly to customer enquiries via phone, email, and WhatsApp.
• Provide shipment updates, delays, and POD.
• Process orders and documentation in the Warehouse Management System (WMS).
• Coordinate inbound/outbound logistics with warehouse teams.
• Plan vehicle dispatch and monitor GPS/telematics for timely delivery.

Skills

Multitasking

Attention to detail

Communication

English & Mandarin communication

Organizational skills

Tools

Microsoft Office

WMS

TMS

Job description

Company Overview

Humanize Logistics is a homegrown Singapore logistics company established in 2016, driving dynamic growth in fulfilment and logistics services for local and international clients.

Job Summary

Join Humanize Logistics as a Customer Support & Servicing Officer to manage customer service, warehouse coordination, and transport operations, ensuring smooth order fulfilment and timely deliveries.

Responsibilities

• Respond promptly to customer enquiries about order status, delivery schedules, and stock availability via phone, email, and WhatsApp


• Provide clients with proactive shipment updates, delay notifications, and proof of delivery (POD)


• Investigate and resolve operational inquiries and service issues by coordinating with internal teams to deliver timely solutions


• Accurately process customer orders, shipping instructions, and documentation using the Warehouse Management System (WMS)


• Prepare pick lists, delivery notes, and shipping documents to support warehouse operations


• Coordinate with warehouse teams to manage inbound and outbound logistics, ensuring timely picking, packing, and dispatch of goods


• Assist with inventory control by conducting stock takes, cycle counts, and reconciling inventory discrepancies


• Plan, schedule, and dispatch vehicles (prime movers, lorries, vans) to optimize routes for timely collection and delivery across Singapore


• Monitor vehicle locations in real-time using GPS/telematics systems to identify and resolve delays caused by traffic or breakdowns


• Communicate job orders clearly to drivers and provide support for on-road issues


• Ensure fleet operations comply with Singapore's LTA regulations and workplace safety standards


• Create and close job orders in the Transport Management System (TMS), recording critical data for billing processes


• Verify shipping costs, waiting time, and demurrage/detention charges to ensure accurate client invoicing


• Maintain organized digital and physical records of delivery orders, PODs, and billing documents for audit purposes


• Perform other duties as assigned by supervisor

Required competencies and certifications

• Proficient use of Microsoft Office Suite, especially Excel, for data reconciliation


• Experience using Warehouse Management Systems (WMS) and Transport Management Systems (TMS) is preferred but not mandatory


• Strong knowledge of Singapore's road network and port/industrial zones is advantageous but not mandatory

Preferred competencies and qualifications

• Class 3 or 3A driving licence is preferred


• Minimum 1 year of experience in logistics, warehousing, transportation, or supply chain coordination in a fast-paced environment is preferred


• Fresh graduates with relevant internship experience are welcome to apply


• Excellent command of English and Mandarin to communicate clearly with drivers and clients


• Strong attention to detail in data entry, documentation, and billing


• Ability to multitask, make decisive judgments, and remain calm under pressure


• Good organizational and communication skills

Other Information

Benefits

• Salary: SGD 1,800 – 2,500 per month (depending on experience)


• Working Hours: 5.5-day work week (alternate Saturdays) https://jobsbuddy.sg/jobs/supply-chain-coordinator-21605-20260623


• Location: Changi South area


• Career Growth: Opportunities to grow within a dynamic, expanding logistics company


• Work Environment: Fast-paced, team-oriented operational setting