Sales & Logistic Coordinator (Customer Success)

Private Advertiser; Singapore; On-site; SGD 47,000 - 58,000; Full time

Job summary

Private Advertiser in Singapore seeks a proactive Sales & Logistics Coordinator (Customer Success) to manage end-to-end order processing, delivery coordination and invoicing. You will work closely with Sales, Warehouse, Production, Transport and Finance teams to ensure smooth order fulfilment and a positive customer experience.

You will collaborate across Singapore and Johor to support cross-border orders and logistics, while maintaining accurate CRM/ERP data and driving timely issue resolution.

Qualifications

• 2–4 years of experience in sales coordination, customer service, logistics or customer success.
• Experience supporting key accounts would be an advantage.
• Experience in manufacturing, construction materials or distribution is preferred.
• Familiarity with the Singapore logistics environment is preferred.
• Malaysia–Singapore cross-border logistics experience would be an advantage.
• Proficient in Microsoft Excel.
• Experience using ERP and/or CRM systems.
• Good understanding of delivery and order documentation.
• Familiarity with e-invoicing would be an advantage.
• Strong attention to detail and accuracy.

Responsibilities

• Handle customer enquiries and provide timely, professional support.
• Prepare quotations, order acknowledgements and process customer orders.
• Coordinate delivery schedules and communicate order or delivery changes to customers.
• Generate delivery orders and coordinate with transport providers for Singapore deliveries.
• Prepare invoices, including e-invoicing where applicable.
• Liaise with warehouse and production teams on order readiness and delivery arrangements.
• Track delivery status, PODs and follow up on any delivery issues.
• Maintain accurate customer, sales order and delivery information in CRM/ERP systems.
• Follow up on customer complaints and ensure issues are resolved within the required timeline.
• Support Business Development Managers with customer and account follow-ups.
• Coordinate with the Johor team for cross-border orders and logistics where required.
• Identify potential service or logistics issues and expedite them promptly.

Skills

Sales coordination

Customer service

Logistics

Customer success

Microsoft Excel

ERP systems

CRM systems

Tools

Microsoft Excel

ERP systems

CRM systems

Job description

Location: Tuas, Singapore
Employment Type: Contract – with opportunity for conversion to permanent employment based on performance and business needs
Department: Sales & Marketing / Customer Success

About the Role

We are looking for a proactive and organised Sales & Logistics Coordinator (Customer Success) to join our team in Singapore.

This position will initially be offered on a contract basis, with the opportunity for conversion to permanent employment subject to individual performance and business requirements.

In this role, you will be an important point of contact between our customers and internal teams, supporting the end-to-end process from customer enquiries and order processing through to delivery and invoicing. You will work closely with Sales, Warehouse, Production, Transport and Finance teams in Singapore and Johor to ensure smooth order fulfilment and a positive customer experience.

Key Responsibilities

• Handle customer enquiries and provide timely, professional support.

• Prepare quotations, order acknowledgements and process customer orders.

• Coordinate delivery schedules and communicate order or delivery changes to customers.

• Generate delivery orders and coordinate with transport providers for Singapore deliveries.

• Prepare invoices, including e-invoicing where applicable.

• Liaise with warehouse and production teams on order readiness and delivery arrangements.

• Track delivery status, PODs and follow up on any delivery issues.

• Maintain accurate customer, sales order and delivery information in CRM/ERP systems.

• Follow up on customer complaints and ensure issues are resolved within the required timeline.

• Support Business Development Managers with customer and account follow-ups.

• Coordinate with the Johor team for cross-border orders and logistics where required.

• Identify potential service or logistics issues and expedite them promptly.

Requirements

• 2–4 years of experience in sales coordination, customer service, logistics or customer success.

• Experience supporting key accounts would be an advantage.

• Experience in manufacturing, construction materials or distribution is preferred.

• Familiarity with the Singapore logistics environment is preferred.

• Malaysia–Singapore cross-border logistics experience would be an advantage.

• Proficient in Microsoft Excel.

• Experience using ERP and/or CRM systems.

• Good understanding of delivery and order documentation.

• Familiarity with e-invoicing would be an advantage.

• Strong attention to detail and accuracy.

What We’re Looking For

You are customer-focused, responsive and comfortable working in a fast-paced environment. You are highly organised, detail-oriented and able to follow tasks through to completion. You communicate effectively across different teams, take ownership of your responsibilities and proactively highlight potential risks or issues.

Join Us

This is an opportunity to play an important role in supporting our Singapore customers and ensuring reliable order fulfilment, strong customer service and efficient logistics coordination.