Customer Service Coordinator

THAT'S ELECTROPLATING PTE LTD; Singapore; On-site; SGD 3,000 - 4,200; Full time

Benefits offered by this job

Performance bonus

Job summary

THAT'S ELECTROPLATING PTE LTD is seeking a Customer Service / Coordination role to manage customer inquiries and process orders in a fast-paced production environment in Singapore.

You will liaise with the production team to track progress, provide ETA updates, and ensure on-time delivery while maintaining documentation and clear communication with customers.

Qualifications

• Experience in customer service, coordination or admin roles is preferred.
• Strong written and spoken communication.
• Able to handle emails and basic systems.

Responsibilities

• Serve as the main liaison between customers and the production team.
• Process inquiries and orders to support on-time delivery and satisfaction.
• Coordinate with production to track job progress and provide updates to customers.
• Prepare quotations for shipments and assist with logistics when required.
• Maintain accurate records of communications and orders.

Skills

Customer service

Coordination

Administrative tasks

Communication skills

Education

Nitec / Higher Nitec / Diploma

Tools

Email

MS Office

Job description

Working Hours: Monday to Friday, 8:00 AM – 5:30 PM

Salary Package: Basic Salary + Performance Bonus

Role Overview

This role serves as the key coordination point between customers and the production team. You will manage customer enquiries, process orders, and ensure smooth communication to support on-time delivery and customer satisfaction.

Key Responsibilities

• Support Sales Manager in handling customer enquiries, including RFQs (Request for Quotations) and general queries
• Coordinate closely with the production team to track job progress and provide accurate updates to customers
• Process and manage Purchase Orders (POs), ensuring all details are accurate and properly recorded
• Follow up on production status and provide ETA updates to customers
• Prepare quotations for shipments and arrange logistics when required
• Maintain clear and timely communication with customers to ensure expectations are aligned
• Identify and resolve customer issues proactively, escalating when necessary
• Maintain proper documentation and records of customer communications and orders

Requirements

• Working experience in customer service, coordination, or administrative roles is preferred
• Education: Minimum Nitec / Higher Nitec / Diploma (or equivalent practical experience)
• Comfortable handling emails, basic systems, and administrative tasks
• Good communication skills (written and spoken)
• Organized, detail-oriented, and able to manage multiple tasks
• Able to work in a fast-paced production environment
• Able to start work on short notice or immediately preferred