Customer Service Executive (Order Processing/ Electronics/ Manufacturing)

C & W Electronics Pte Ltd; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

C & W Electronics Pte Ltd is seeking a Customer Support / Sales Coordinator to manage orders from PO through delivery. You will handle customer enquiries, provide status updates, and coordinate with planning, warehouse, and logistics to ensure timely fulfilment.

The role requires 1–2 years of experience in customer service or order management, and fluency in English and Mandarin to service Mandarin-speaking clients.

Qualifications

• Diploma or equivalent in Business Administration, Sales, or related discipline.
• Proficiency in English and Mandarin for business communication with Mandarin-speaking customers.
• 1–2 years of relevant experience in customer service, order management, sales coordination, logistics, or similar roles.

Responsibilities

• Process customer Purchase Orders (POs), verify order details, and create Sales Orders in Dynamics 365 BC.
• Handle customer enquiries and provide sales support, including order status, delivery schedules, product issues, and complaint resolution.
• Coordinate with Planning, Warehouse, and logistics providers to ensure timely order fulfilment, shipment, and delivery.
• Prepare and maintain sales and shipping documents, including Delivery Orders, Sales Invoices, Debit Notes, Credit Notes, and export documentation.
• Monitor sales backlog, outstanding orders, customer payments, and shipment progress to ensure smooth order execution.
• Coordinate freight arrangements, duty & tax payment requests, and Return Material Authorization (RMA) activities.
• Maintain accurate sales records, reports, customer data, and document filing.
• Perform data entry and other duties or projects as assigned.

Skills

Communication skills

Organizational skills

Team player

Problem solving

Customer service

Education

Diploma / Higher NITEC in Business Admin / Sales

Tools

ERP system (Dynamics)

Job description

Key Responsibilities:

• Process customer Purchase Orders (POs), verify order details, and create Sales Orders in the ERP system (Dynamics 365 Business Central).

• Handle customer enquiries and provide sales support, including order status, delivery schedules, product issues, and complaint resolution.

• Coordinate with Planning, Warehouse, and logistics providers to ensure timely order fulfilment, shipment, and delivery.

• Prepare and maintain sales and shipping documents, including Delivery Orders (DOs), Sales Invoices, Debit Notes, Credit Notes, and export documentation.

• Monitor sales backlog, outstanding orders, customer payments, and shipment progress to ensure smooth order execution.

• Coordinate freight arrangements, duty & tax payment requests, and Return Material Authorization (RMA) activities.

• Maintain accurate sales records, reports, customer data, and document filing.

• Perform data entry and other duties or projects as assigned.

Job Requirement:

• Diploma, Higher NITEC, or equivalent qualification in Business Administration, Sales, or a related discipline.

• Proficiency in English and Mandarin is required to handle business correspondence, quotations, service updates and follow-up communication with an existing group of customers who primarily communicate in Mandarin.

• 1-2 years of relevant experience in customer service, order management, sales coordination, logistics, or a similar role.

• Candidates should have hands-on experience managing customer enquiries and supporting the end-to-end order fulfilment process, including order processing, delivery coordination, shipment tracking, and complaint resolution.

• Experience using an ERP system is an advantage.

• Strong communication and interpersonal skills.

• Good organizational skills with the ability to manage multiple tasks and prioritize effectively.

• Meticulous, responsible, and able to work independently as well as in a team.

• Positive attitude with strong problem-solving and customer service skills.