Customer Service (Call Centre), Healthcare

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading staffing solutions provider in Singapore is seeking a Customer Support Associate. In this role, you will be the first point of contact for residents and patients, handling enquiries through phone, email, and live chat. The ideal candidate possesses excellent communication skills and a service-oriented mindset. Proficiency in additional languages such as Mandarin, Malay, or Tamil is a plus. This position involves a 5.25-day work week, including alternate half-day Saturdays.

Qualifications

• Minimum of 1 year of customer service or call centre experience is a plus.
• Ability to converse in Mandarin, Malay, or Tamil is an advantage.

Responsibilities

• Handle enquiries and appointment requests via phone, email, and live chat.
• Provide warm and timely service to residents and patients.
• Collaborate across departments for effective issue resolution.
• Play a key role in enhancing overall patient experience.

Skills

Clear communication

Service-oriented mindset

Proficient typing speed

Active listening skills

Job description

Work location: Ubi

Training location: Woodlands

As Customer Support Associate, you’ll be the friendly and reassuring first point of contact for residents and patients. You will:

• Handle enquiries and appointment requests viaphone, email, and live chat
• Provide timely, accurate and warm service that makes residents and patients feel heard
• Deepen your sense of empathy as every interaction you make helps someone access the healthcare they need
• Be a problem solver by working across various departments to ensure smooth and efficient issue resolution
• Be a strong team player and able to work in a fast‑paced and dynamic environment
• Play a key role in enhancing our overall patient experience

What You Bring

• Clear and confident communication with excellent phone etiquette
• Service-oriented mindset and a desire to help others
• Proficient typing speed, and active listening skills
• Willingness to work a 5.25 day week (alternate half-day Saturdays)
• 1 year of customer service or call centre experience is a plus
• Ability to converse in other languages (Mandarin/Malay/Tamil) is a plus

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOL job application platform - GO.

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PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • R25157681 (Lau Jing Wen)