Customer Service Associate — Contract-to-Permanent

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment firm in Singapore is seeking customer service professionals for a role that involves handling requests & feedback via various communication channels. This position requires a minimum diploma and experience in customer service. Responsibilities include maintaining records in the CRM, adhering to protocols, and supporting process improvements. This position starts as a 2-month contract with potential for permanent placement.

Qualifications

• Minimum Diploma qualification.
• Experience in Customer Service.

Responsibilities

• Handle customer requests, compliments, and feedback via email and calls.
• Respond to customer communications professionally.
• Maintain accurate records of all interactions in the CRM system.
• Adhere to call handling protocols and meet performance metrics.
• Liaise with internal departments to gather information.
• Coordinate with teams to ensure timely follow-up.
• Monitor case progress and send reminders when necessary.
• Identify process improvement opportunities.
• Support projects and perform ad hoc duties as directed.

Skills

Customer Service Experience

Communication Skills

Education

Diploma

Job description

A leading recruitment firm in Singapore is seeking customer service professionals for a role that involves handling requests & feedback via various communication channels. This position requires a minimum diploma and experience in customer service. Responsibilities include maintaining records in the CRM, adhering to protocols, and supporting process improvements. This position starts as a 2-month contract with potential for permanent placement.