Customer Service Assistant

JET CONCEPTS (WLP) PTE. LTD.; Singapore; On-site; SGD 22,000 - 31,000; Full time

Job summary

JET CONCEPTS (WLP) PTE. LTD. is seeking a cheerful Customer Service Assistant in Singapore to be the friendly face at the outlet. You will greet customers at the front desk, manage check-ins/outs, answer calls, and assist with bookings and follow-up.

You will support outlet operations, handle POS transactions, and help with inventory of retail/wellness products. A positive, presentable, and service-minded attitude is essential, with training provided for POS and basic computer tasks.

Qualifications

• Attitude first — cheerful, warm, patient and good with people.
• Service-minded, enjoys talking to customers and making them comfortable.
• Presentable and professional; represents our wellness brand well.
• Basic computer skills + POS; Excel/Email a plus.
• Min. O-Level or 1 year service experience; freshers welcome.

Responsibilities

• Customer Service & Front Desk - Welcome customers, check them in/out, answer calls and enquiries with a smile
• Appointment Support - Help customers book appointments, explain packages/services, and follow up
• Outlet Operations - Keep reception area neat, handle POS, and assist with inventory of retail/wellness products
• Team Support - Work closely with the outlet team to ensure smooth daily operations

Skills

Cheerful personality

Service-minded

Presentable & professional

Basic computer skills

POS experience

Excel proficiency

Education

O-Level or equivalent

Tools

POS system

Job description

We are a wellness centre with a warm, caring team. We are looking for a cheerful Customer Service Assistant to be the friendly face of our outlet! If you love helping people feel good and enjoy a people-facing role, we love to meet you.

What You will Do:

• Customer Service & Front Desk - Welcome customers, check them in/out, answer calls and enquiries with a smile
• Appointment Support - Help customers book appointments, explain packages/services, and follow up
• Outlet Operations - Keep reception area neat, handle POS, and assist with inventory of retail/wellness products
• Team Support - Work closely with the outlet team to ensure smooth daily operations

What We're Looking For:

• Attitude first - Cheerful, warm, patient, and good with people
• Service-minded - Enjoys talking to customers and making them feel comfortable
• Presentable & Professional - Represents our wellness brand well
• Basic computer + POS skills - Training provided. Excel/Email a plus
• Min. O-Level or 1year service experience - Freshers with good attitude welcome!

Why Join Us:

• Be part of a positive wellness environment
• Learn customer service, sales, and wellness industry from ground up
• Supportive, close-knit team in a outlet