Retail Receptionist

ACTURE BIOTECH PTE. LTD.; Singapore; On-site; SGD 23,000 - 36,000; Full time

Benefits offered by this job

Annual Leave

Employee discounts

Competitive salary + commission

Annual bonus

Career progression

Training & mentorship

5 day work week

Job summary

ACTURE BIOTECH PTE. LTD. is seeking a receptionist for our retail outlet to be the friendly face of our brand in Singapore. You will handle enquiries by phone and in person, support the Branch Manager with scheduling, and engage customers on the benefits of our TCM treatments and services.

We value a customer‑centric approach, Mandarin and English communication, teamwork, and a willingness to learn in a fast paced environment. Five days work week with training and progression opportunities.

Qualifications

• At least 1 year in a customer-facing role in retail/TCM/wellness.
• Strong English and Mandarin communication is required.
• Excellent customer service and teamwork.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Handle phone and walk-in enquiries
• Assist Branch Manager in scheduling and operations
• Be the face of the company during customer interactions
• Explain benefits of our treatments and services
• Perform ad-hoc duties as assigned by branch manager

Skills

Customer service

Bi-lingual English/Mandarin

Job description

We are an established group of companies with more than a decade of experience in the TCM healthcare and wellness space.

We have a growing network of TCM clinics & wellness spa in both Singapore and Malaysia, and would love for you to be a part of our growth story.

As part of our expansion plans, we are looking for a receptionist for our retail outlet. As a receptionist, you serve as the face of our business to customers and is of significant importance.

The candidate needs to ensure that excellent customer service standards are embraced and displayed throughout interaction with our customers.

Duties include:

• Handling of phone and walk-in enquiries
• Assisting Branch Manager in ensuring smooth operations and scheduling of appointments
• Be the face of the company during your interactions with both our existing and potential customers
• Communicate and share with our customers the benefits of our various treatment and services of our clinic
• Ad-hoc activities as assigned by branch manager

Requirements:

• At least 1 year working experience in a customer facing role in similar retail/TCM/Wellness industry
• Ability to communicate well in both English and Mandarin (TCM prescriptions are issued in mandarin as such proficiency in mandarin is required)
• Passion in providing superior customer service and addressing the healthcare concerns of our customers
• Team player and ability to work well with others
• Willingness to learn and adapt in a fast paced customer facing role

Benefits:

• Annual Leave
• Employee discounts for self and family
• Competitive salary and commission structure
• Annual performance bonus
• Career progression inline with our ongoing expansion plans
• Training and mentorship will be provided to assist you in achieving success in your role
• 5 day work week