Customer Service Executive

recruitSG; Singapore; On-site; SGD 30,000 - 45,000; Full time

Benefits offered by this job

Performance incentives

Staff benefits

5-day work week

Job summary

recruitSG is looking for a bubbly, energetic Customer Service Executive in Singapore to enhance customer interactions and daily client servicing. You'll engage with customers across multiple platforms, ensuring professional responses and excellent support.

Ideal candidates will have 1-2 years of experience in customer service or similar roles, with strong verbal skills in English and Mandarin. The role promises a rewarding experience in a vibrant environment.

Qualifications

• Minimum 1 to 2 years of experience in customer service or related roles.
• Experience in luxury retail or customer-facing environments preferred.
• Pleasant personality with strong people skills is essential.

Responsibilities

• Attend to customer enquiries via various communication channels.
• Provide excellent front-desk support and enhance customer experience.
• Build strong customer relationships through attentive service.

Skills

Strong verbal communication skills

Interpersonal skills

Basic administrative skills

Positive customer-oriented attitude

Bilingual in English and Mandarin

Tools

Microsoft Office

CRM/booking systems

WhatsApp Business

Job description

About the Company

We are a fast-growing company in the beauty and wellness industry, committed to delivering exceptional customer experiences through personalised service and professional client support. We pride ourselves on creating a welcoming environment where customers feel valued and cared for throughout their journey.

Role Overview

We are looking for a bubbly, energetic, and service-oriented Customer Service Executive to support front-facing customer interactions and daily client servicing operations. This role is ideal for someone who enjoys engaging with people, communicates confidently, and thrives in a fast-paced customer-focused environment.

Candidates with prior experience in beauty, aesthetics, banking, hospitality, retail, or customer-facing service environments are highly preferred.

Key Responsibilities

• Attend to customer enquiries professionally via walk-ins, phone calls, WhatsApp, email, and social platforms
• Provide excellent front-desk and customer support experience to clients
• Build strong customer relationships through warm and attentive service
• Handle appointment scheduling, confirmations, and follow-ups efficiently
• Support customer retention through proactive engagement and service recovery when required
• Maintain accurate customer records, transactions, and administrative documentation
• Coordinate with internal teams to ensure smooth daily operations and customer satisfaction
• Assist with cashiering, payment processing, and basic sales support when required
• Uphold professional grooming standards and represent the company positively at all times

Requirements

• Minimum 1 to 2 years of experience in customer service, client servicing, front desk, retail, beauty, banking, hospitality, or related customer-facing roles
• Candidates from beauty/aesthetics clinics, luxury retail, airline cabin crew, hospitality, or bank teller/credit card servicing backgrounds will have an advantage
• Strong verbal communication and interpersonal skills
• Well-spoken with good command of English and Mandarin to liaise with Mandarin-speaking customers
• Pleasant, confident, and presentable personality with strong people skills
• Energetic, bubbly, and customer-oriented attitude
• Able to multitask and remain composed in a fast-paced environment
• Proficient in basic administrative and computer skills (Microsoft Office, CRM/booking systems, WhatsApp Business, etc.)
• Positive learning attitude, responsive, and adaptable to operational needs

Strong Consideration Factors

• Candidates with strong emotional intelligence and natural customer engagement skills
• Experience handling high-touch customer service environments or premium clientele
• Strong professionalism, responsiveness, and service recovery capabilities
• Stable employment history and genuine interest in customer-facing roles

Working Hours & Salary

• 5-day work week (9am to 6pm)
• Salary commensurate with experience and background
• Performance incentives and staff benefits may be provided