Customer Service Assistant

TRIANGLE AUTO PTE LTD; Singapore; In loco; SGD 27.000 - 36.000; Tempo pieno

Descrizione del lavoro

Triangle Auto PTE LTD in Singapore seeks a front desk administrative assistant to handle customer needs at the service counter, ensuring courteous service and high satisfaction. You will drive bookings, support service advisors, and assist with administrative tasks to boost service turnover and profitability KPIs.

The role requires basic automotive knowledge, MS Office skills, and at least 1 year of related experience. Location is Tuas area and is full-time on-site.

Competenze

• Minimum 'N' Level is required.
• Minimum 1 year related administrative or customer service experience.
• PC literate and able to use MS Office.

Mansioni

• Arrange service bookings through email, inbound and outbound calls.
• Follow up on promotions enquiries and bookings, from payment to installation.
• Provide admin support to Service Advisors.
• Conduct / collect customer satisfaction surveys.
• Prepare and despatch monthly service reminders.
• Support front office reception.

Conoscenze

Customer service skills

Basic automotive understanding

Formazione

N Level

Strumenti

MS Office

Descrizione del lavoro

Primary Purpose and Function

Responsible for dealing with customer's needs on automotive related services at our service front counter, in an efficient and courteous manner to ensure the highest standard of customer satisfaction and experience. The position outcomes from improved customer experience will in turn improve our service turnover and profitability KPIs.

Duties and Responsibilities

• Arrange service booking through email, inbound and outbound calls
• Follow up on Speed Limiter Device and other promotions enquiries; from payment follow-up, booking to installation
• Provide admin support to Service Advisors
• Conduct / Collect customer satisfaction survey
• Prepare and despatch monthly service reminder
• Support front office reception (receptionist)

Requirements

• Customer service skills
• MS Office
• Basic automotive understanding (preferred)

Qualification

• Minimum 'N' Level
• Minimum 1 year related administrative or Customer Service Experience
• PC literate

Must be willing to work in Tuas Area

We regret that only shortlisted candidate will be notified.