Customer Service Agent | Airport Lounge

ANCHOR SEARCH GROUP PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment agency seeks a Customer Service Agent to enhance guest experience in a Lounge in Singapore. Responsibilities include providing high-quality food and beverage service, maintaining hygiene standards, and ensuring customer satisfaction. Applicants should be team-oriented with strong communication skills and a neat appearance. Prior experience in the hospitality sector is a plus.

Qualifications

• Good command of English, both written and spoken.
• Neat and well-groomed appearance with a professional demeanor.
• Prior experience in food and beverage or hospitality will be an advantage.

Responsibilities

• Deliver high-quality food and beverage service in the lounge.
• Maintain a high level of customer satisfaction throughout the guest journey.
• Handle special requests and service recovery for delays.

Skills

Interpersonal skills

Communication skills

Team-oriented

Job description

As a Customer Service Agent in the Lounge, you will play a key role in delivering an exceptional guest experience by providing high-quality food and beverage service in a refined lounge setting. You will be responsible for ensuring smooth service flow, upholding hygiene and service standards, and maintaining a high level of customer satisfaction throughout the guest journey.

Menu Appreciation

• Be well-versed in the lounge’s food and beverage offerings, with emphasis on the Singapore Hawker Fair menu.
• Understand and communicate information on allergens and dietary restrictions to guests accurately.

Mis-en-place

• Prepare and polish glassware, silverware, and crockery to ensure readiness for service.
• Set up service stations, dining tables, and event carts according to established standards.

Sequence of Service

• Greet and escort guests using appropriate service verbatims.
• Take guest orders, serve, and present dishes professionally and promptly.
• Maintain cleanliness and service flow between courses.
• Clear and reset tables efficiently.
• Assist with runner duties when required.

Lounge Operations & System Use

• Accurately enter orders into the lounge system.
• Complete daily reports, shift handovers, and assist with inventory checks.
• Uphold safety, housekeeping, and hygiene standards at all times.

Guest Experience & Support

• Handle special requests, service recovery for delays or disruptions, and manage unique passenger needs with discretion.
• Ensure all guest feedback or incidents are reported and followed up in a timely manner.
• Comply with PDPA (Personal Data Protection Act) and APD (Airport Pass Directive) protocols during all interactions.

Job Requirements

• Able to commit to a 6 day work week on rotating shifts (24/7), including weekends and Public Holidays.
• Good command of English, both written and spoken.
• Neat and well-groomed appearance with a professional demeanor.
• Team-oriented with a strong service mindset.
• Excellent interpersonal and communication skills.
• Prior experience in food and beverage or hospitality will be an advantage.

Clarice Lim (R1656152) | Anchor Search Group Pte Ltd (17C8528)