Call Centre Agent

Peoplebank Singapore Pte Ltd; Singapore; On-site; SGD 23,000 - 36,000; Full time

Job summary

Peoplebank Singapore Pte Ltd is seeking a Customer Service Agent for a 12-month contract, based in Tai Seng, Singapore. You will handle daily customer calls, provide accurate information, and maintain detailed records to ensure service quality.

The role emphasizes strong communication and interpersonal skills, with a preference for candidates with customer service or call centre experience. Working hours are standard business days, on-site in Singapore.

Qualifications

• Good communication and interpersonal skills with a customer-oriented mindset.
• Comfortable handling daily calls and managing customer enquiries.
• Basic computer skills and the ability to maintain accurate records.

Responsibilities

• Handle approximately 25-30 customer calls per day, addressing enquiries and providing appropriate assistance.
• Respond to customer questions professionally.
• Understand customer needs, provide accurate information, and resolve issues promptly.
• Record customer interactions, update information, and maintain accurate records in the system.
• Follow established procedures and service standards to ensure quality customer support.
• Escalate complex enquiries or unresolved issues to the relevant teams when necessary.

Skills

Communication

Interpersonal skills

Customer service

Call centre experience

Job description

Job Title: Customer Service Agent (12 Months Contract)

Location:

Tai Seng, Singapore

Working Hours:

Monday to Friday, 8:00 AM - 5:30 PM or 9:00 AM - 6:30 PM

Job Description

We are looking for a Customer Service Agent (CSA) to handle customer enquiries and provide timely, professional support. The successful candidate will be responsible for managing incoming and outgoing calls, addressing customer concerns, and ensuring a positive customer experience.

Key Responsibilities

• Handle approximately 25-30 customer calls per day, addressing enquiries and providing appropriate assistance.
• Respond to customer questions professionally.
• Understand customer needs, provide accurate information, and resolve issues promptly.
• Record customer interactions, update information, and maintain accurate records in the system.
• Follow established procedures and service standards to ensure quality customer support.
• Escalate complex enquiries or unresolved issues to the relevant teams when necessary.

Requirements

• Good communication and interpersonal skills, with a customer-oriented mindset.
• Comfortable handling daily calls and managing customer enquiries.
• Basic computer skills and the ability to maintain accurate records.
• Responsible, organised, and able to work independently as well as within a team.
• Candidates with customer service or call centre experience will have an added advantage.

Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.

Cheah Wei Ee

Team Lead - Contracting

EA Personnel No: R23114782

Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248