Service Advisor | Rolls-Royce

Trans Eurokars Pte Ltd.; Singapore; On-site; SGD 32,000 - 46,000; Full time

Job summary

Trans Eurokars Pte Ltd. in Singapore seeks a Service Advisor to coordinate servicing, maintenance and repairs for luxury vehicles. You will greet customers, prepare job cards, and communicate progress while ensuring premium service.

Role requires strong customer service, excellent communication, and a valid Class 3 driving licence with ability to drive luxury cars. On-site operations and multitasking skills are essential.

Qualifications

• Minimum GCE N/O Level, Diploma preferred.
• Prior service/advisor experience in automotive beneficial.
• Strong customer service and communication skills.
• Valid Class 3 driving licence and ability to drive luxury cars.

Responsibilities

• Serve as the primary contact for servicing, maintenance, and repair needs.
• Receive vehicles, perform service reception, and prepare accurate job cards.
• Address enquiries professionally to ensure high customer satisfaction.
• Build and maintain relationships to encourage repeat business.
• Provide quotations with estimated completion timelines.
• Coordinate with workshop technicians for timely work.
• Monitor recalls and service campaigns during visits.
• Provide regular updates on progress and completion schedules.
• Handle back-ordered parts and delivery timelines.
• Ensure thorough documentation of vehicle condition at reception.
• Conduct proper handovers upon completion of service.
• Arrange chauffeur/transport for VIP customers when required.
• Assist with collection/delivery of vehicles.
• Deliver luxury customer experience with professionalism and attention to detail.
• Support marketing events and brand initiatives when required.
• Undertake other duties as assigned.

Skills

Customer service

Communication

Organizational skills

Multitasking

Microsoft Office

Class 3 license

Luxury vehicles

Education

GCE N/O Level

Diploma preferred

Tools

Microsoft Office

Job description

• Serve as the primary point of contact for customers regarding vehicle servicing, maintenance, and repair requirements.

• Receive customer vehicles, conduct service reception, and prepare accurate job cards.

• Address customer enquiries and concerns professionally, ensuring a high level of customer satisfaction.

• Build and maintain strong customer relationships to encourage repeat business and service retention.

• Provide repair and maintenance quotations, including estimated completion timelines.

• Coordinate closely with workshop technicians to ensure smooth service operations and timely completion of work.

• Monitor recalls and service campaigns, ensuring all required actions are completed during workshop visits.

• Provide regular updates to customers on work-in-progress status, repair progress, and completion schedules.

• Follow up on back-ordered parts and keep customers informed of delivery timelines and service arrangements.

• Ensure detailed and accurate documentation of vehicle condition during service reception.

• Conduct proper vehicle handovers upon completion of servicing and repairs.

• Ensure all work-in-progress cases are closed within the required timeframe and according to company procedures.

• Arrange chauffeur services and vehicle transportation for VIP customers when required.

• Assist with the collection and delivery of customer vehicles to and from service locations.

• Deliver an exceptional luxury customer experience by maintaining the highest standards of professionalism, service excellence, and attention to detail.

• Support marketing events, customer engagement activities, and brand initiatives when required.

• Perform other operational duties such as vehicle preparation, fuel top-ups, airport transfers, and guest transportation as assigned.

• Undertake any other duties assigned by management from time to time.

• Minimum GCE N/O Level, Diploma preferred.

• Prior experience as a Service Advisor, Customer Service Executive, or Aftersales Executive in the automotive industry will be advantageous.

• Strong customer service and communication skills.

• Ability to build rapport and maintain positive customer relationships.

• Good organizational and multitasking abilities.

• Proficient in Microsoft Office applications.

• Possess a valid Class 3 driving licence.

• Comfortable driving luxury and premium vehicles.