Service Executive (Lotus)

Wearnes Automotive Pte. Ltd.; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

Wearnes Automotive Pte. Ltd. in Singapore is seeking an experienced Service Advisor to be the primary contact for service customers, guiding them through check-in, job card creation and handover.

You will provide clear repair explanations and timelines, and proactively inform customers of progress and any delays. You’ll coordinate with technicians, manage documentation to meet manufacturer standards, and identify upsell opportunities to maximise value.

Qualifications

• Proven experience as an automotive Service Advisor or similar Aftersales role.
• Strong technical understanding of vehicle servicing and repair processes.
• Hands-on, able to work in a fast-paced environment.
• Excellent communication and customer relations, premium brand experience.
• Organized with attention to detail; aims for long-term career in automotive aftersales.
• Commercial awareness with upselling ability.
• Full, valid class 3 driving licence required.
• Mandarin-speaking ability is advantageous for Mandarin-speaking clients.
• Strong team player with professionalism and accountability.

Responsibilities

• Be the primary contact for service customers, delivering a premium experience.
• Manage end-to-end service process: check-in, job card, handover.
• Provide accurate repair explanations, timelines and cost estimates.
• Proactively update customers on progress, delays and needs.
• Ensure documentation aligns with company and manufacturer standards.
• Upsell additional services and products when appropriate.
• Assist with basic inspections and coordination between technicians and front desk.
• Support daily workshop operations and scheduling, labour allocation and prioritisation.
• Monitor KPIs: labour sales, efficiency, customer satisfaction.
• Help implement process improvements to enhance efficiency and service quality.
• Other tasks as assigned.

Skills

Service Advisor

Technical knowledge

Communication skills

Attention to detail

Upselling

Team player

Driving licence

Mandarin (advantage)

Job description

Responsibilities

• Act as the primary point of contact for all service customers, delivering a premium and professional experience.

• Manage the end-to-end service process, including vehicle check-in, job card creation and handover.

• Provide accurate repair explanations, timelines and cost estimates.

• Proactively communicate with customers on work progress, delays and additional requirements.

• Ensure all documentation is completed accurately and in line with company and manufacturer standards.

• Upsell additional services and products where appropriate to maximise revenue opportunities.

• Assist with basic technical inspections, vehicle checks and coordination between technicians and front-of-house.

• Assist in managing daily workshop operations and scheduling, including labour allocation and job prioritisation.

• Monitor KPIs such as labour sales, efficiency, and customer satisfaction.

• Help implement process improvements to enhance efficiency and service quality.

• Any other tasks assigned by your superior.
  

Requirements

• Proven experience as an automotive Service Advisor or similar Aftersales role.

• Strong technical understanding of vehicle servicing and repair processes.

• Ability to work in a hands-on capacity within a fast-paced environment.

• Excellent communication and customer relationship skills, with a commitment to delivering a premium brand experience.

• Organized and with attention to detail and demonstrated ambition to build a long-term career within automotive aftersales.

• Commercial awareness, with the ability to identify upselling opportunities.

• Full, valid class 3 driving licence is mandatory.

• Mandarin-speaking ability is an advantage to effectively communicate with Mandarin-speaking clients.

• Strong team player with high level of professionalism and accountability.